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Job Category
User Experience
Job Details
The ExperienceSlack Research partners with Product, Design, and Engineering to ground decisions in customer evidence. Rolling Research is our rapid research program for fast customer evidence at the pace product teams ship. It replaces guesswork with validated insight, protects revenue-critical roadmap decisions, and raises launch confidence and adoption.
You'll help expand Slack's established Rolling Research program, leading rapid, primarily evaluative studies across product areas. You'll partner with Product, Design, Engineering, and fellow researchers to turn time-sensitive questions into focused studies with clear recommendations. Beyond executing studies, you'll prioritize competing needs, exercise judgment about what rapid research can (and cannot) answer, and connect findings across studies. You'll also partner with Research Operations and recruiting to improve the program's methods, participant experience, and tooling.
You'll help teams learn quickly through focused studies, clear prioritization, and close partnership, making customer evidence useful before decisions are locked in, and helping partners act on what they learn.
What You'll Actually Be Doing- Plan, run, and synthesize short-cycle studies across multiple product areas
- Triage incoming requests from PDE partners. Prioritize and route segment-specific questions to the correct audiences
- Write discussion guides
- Deliver insights fast, in formats that product teams can act on in the moment
- Partner with Research Operations and recruiting to manage screener profiles, panel health, and participant quality
- Improve the program's methods, templates, and tooling, including AI-assisted analysis and synthesis
- Keep studies consistent and compliant (consent, privacy, data handling)
You're Our Person If...- 7-8+ years of relevant experience in UX or user research, ideally in very fast-paced product environments
- Strong command of qualitative methods, with comfort in mixed methods and lightweight quant
- A track record of influencing product decisions with time-sensitive research
- Skill at synthesizing quickly and communicating clearly to executives and cross-functional partners
- Comfort with ambiguity and shifting priorities
- Experience with B2B/enterprise products, collaboration tools, or AI-powered workplace products (preferred)
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
