About The RoleThe Staff Quality Systems & Compliance Engineer is a foundational role within MLI's Quality organization, owning the infrastructure that keeps our quality management system (QMS) running and our compliance posture inspection-ready. Reporting to the Head of Quality, this individual will be the operational owner of ZenQMS - MLI's eQMS - and will lead day-to-day execution across all quality system programs including, but not limited to: document control, deviations/discrepancies, CAPA, change control, complaints, supplier quality, audits, data integrity, and management review.
This is a hands-on, high-ownership role for someone who thrives on building systems from scratch and making them stick in a fast-moving, mission-driven environment.
ResponsibilitiesQuality Systems- Own configuration, administration, and continuous improvement of ZenQMS across all active and future modules.
- Train personnel on QMS processes including good documentation practices (GDP/ALCOA+), and ZenQMS workflows; serve as the internal subject matter expert for quality system tools.
Non-Conformance, CAPA & Change Control- Manage the end-to-end NC/CAPA lifecycle
- Administer the Change Control program, reviewing proposed changes for quality and regulatory impact, coordinating cross-functional approvals, and ensuring traceability.
- Maintain and report on key quality metrics: NC aging, CAPA on-time closure rate, overdue change controls - escalating trends to the Head of Quality.
Compliance & Data Integrity- Support MLI's 21 CFR Part 11 and EU Annex 11 compliance posture - including audit trail reviews, access control oversight, and periodic data integrity assessments.
- Maintain and operationalize the Data Integrity Policy program, including DI risk mapping methodology and audit trail review schedules.
- Identify compliance gaps and drive remediation through the QMS; contribute to regulatory readiness and customer audit preparation.
Audits & Inspection Management- Plan, lead, and execute internal quality audits across MLI's QMS programs, operations, and facilities; document findings and drive timely CAPA closure in ZenQMS.
- Conduct supplier audits (on-site and remote) as part of MLI's supplier management program
- Support/host for external audits and regulatory inspections - including customer quality audits, partner assessments, and regulatory agency visits.
- Maintain the annual audit schedule and audit program metrics
Supplier Quality- Administer MLI's supplier qualification and ASL program - coordinating supplier questionnaires, risk tiering, and qualification records.
- Assist with quality agreement reviews and supplier change notifications as needed.
Management Review & Quality Reporting- Coordinate and support the annual Management Review process - compiling quality metrics, preparing input reports, and maintaining review records in ZenQMS.
- Generate periodic quality performance dashboards and trend reports for the Head of Quality and senior leadership.
Other activities as required in support of the quality department.
Qualifications- Bachelor's degree in Life Sciences, Engineering, Chemistry, or a related field.
- 6-8 years of quality systems or GxP compliance experience in CGT, biopharma, medical device, or contract development/manufacturing.
- Demonstrated hands-on experience administering an eQMS platform (ZenQMS, Veeva, MasterControl, or equivalent)
- Strong working knowledge of 21 CFR Part 11, EU Annex 11, ALCOA+, and GDocP principles.
- Experience conducting internal and/or supplier audits in a regulated GxP environment; familiarity with ISO 9001, ISO13485 or ISO 19011.
- Experience hosting or supporting external audits or regulatory inspections (customer audits, FDA, EMA, Notified Body, or equivalent).
- Experience owning quality program execution - not just supporting it - in a small or fast-moving team environment.
- Excellent technical writing and documentation skills with meticulous attention to detail.
- Comfortable operating with autonomy and building process where limited infrastructure exists.
Additional Preferred Qualifications- Direct experience with eQMS configuration and administration.
- Lead auditor certification (ISO 9001, ISO 13485, or equivalent).
- Background in equipment or software validation (IQ/OQ/PQ, CSV) in a GMP setting.
- Familiarity with robotic or automated manufacturing systems and associated quality challenges.
- ASQ CQA, CQE, or equivalent quality certification.
- Prior experience in a start-up or scale-up biotech company; comfort with ambiguity and rapid iteration.
Perks & BenefitsTotal Rewards & Life at Multiply Labs- Competitive Compensation: Salary range of $140,000 - $185,000 plus meaningful early-stage equity. We want our team to have a real stake in the future we're building.
- Premium Health: Premium Medical, Dental, and Vision plans with subsidies for child dependents.
- Wealth Building: 401(k) with a 4% company match to help you plan for the long term.
- Pre-Tax Commuter Benefit. Pay for eligible transit and parking with pre-tax dollars to save on commuting costs.
- Parental Support: Robust Paid Parental Leave to support your family's newest additions.
- True Flexibility: We offer Flexible PTO and 12 Paid Holidays, trusting you to manage your time and recharge when you need it.
- No Set Hours: Set your own schedule in alignment with your manager and team. We hold a high bar, measuring success by impact and outcomes - not hours logged.
- Office Perks: A vibrant SF office culture featuring catered team lunches, stocked kitchen, and frequent team events.
- H-1B and Green Card sponsorship available for exceptional talent.
- Referral bonuses for helping us build a world-class team.
- Great people, meaningful work, and a team that genuinely believes in what we're building.
Come build the world's best robots-and help make life-saving therapies accessible to all.
$140,000 - $185,000 a year
Our headquarters is located in San Francisco's vibrant Dogpatch neighborhood. This role may require up to 25-30% domestic and international travel for supplier audits and customer site visits.
