Becton, Dickinson and Company

Complaint Specialist II

Becton, Dickinson and Company • $75K — $121K *
Milpitas, CA 95035In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 2 years of relevant experience or Associate's Degree with 8 years of relevant experience.
  • Familiarity with Trackwise and SA is preferred.
  • Knowledge of US and International medical device regulations and standards.
  • In-depth understanding of quality systems in the medical device industry.
  • Advanced proficiency in data analysis tools, especially Excel and BI Reporting.

Responsibilities

  • Coordinate and supervise customer product complaint management activities.
  • Ensure compliance with documentation and complaint handling procedures.
  • Review and manage customer product complaints, including investigations.
  • Maintain accurate complaint records and correct discrepancies.
  • Support quality-related initiatives and project milestones.
  • Guide cross-functional teams in adhering to Quality System Requirements.
  • Prepare and analyze reports and data trends for quality management.

Benefits

  • Comprehensive Total Rewards program including performance-based rewards.
  • Opportunities for professional development and recognition.
  • Competitive package of compensation and benefits programs.
Full Job Description
Job Description

Reporting to the Quality Complaint Manager, this role is responsible for coordinating and supervising the implementation and monitoring of customer product complaints. This position is responsible for reviewing and processing the customer product complaint record, ensuring documentation compliance to established and formalized procedures.

Responsibilities:
  • Perform moderately complex quality and complaint management activities while supporting audits, regional meetings, project teams, and continuous improvement initiatives.
  • Ensure compliance with documentation requirements, complaint handling procedures, and Quality System regulations.
  • Review, process, and manage customer product complaints on a daily basis, including investigation and resolution activities.
  • Maintain accurate and compliant complaint records by identifying, correcting, and documenting discrepancies in quality records and tracking systems.
  • Contribute to project milestones and support the successful execution of quality-related initiatives.
  • Provide guidance and support to associates and cross-functional teams to ensure adherence to Quality System Requirements.
  • Verify and review the work of peers to promote accuracy, consistency, and compliance.
  • Escalate quality concerns and issues to Quality Assurance leadership as appropriate.
  • Work effectively across multiple systems, including complaint management, service, ERP, regulatory, and document management platforms.
  • Prepare and analyze reports, summaries, and data trends using both quantitative and qualitative information.
  • Review and reconcile data across databases, spreadsheets, and reporting tools to ensure accuracy and completeness.
  • Collaborate independently with cross-functional teams and departments to resolve issues and drive outcomes.
  • Communicate effectively with stakeholders at various levels of the organization.
  • Develop solutions for routine and moderately complex quality activities, including document changes, complaint file entries, CAPA documentation, and related tasks.
  • Participate in problem-solving efforts and support root cause investigation activities as needed.
  • Maintain awareness of applicable regulatory and compliance requirements and ensure adherence to established policies and procedures.
  • Participate in training related to regulatory requirements and quality system expectations.
  • Proactively raise regulatory compliance questions or concerns to management.
  • Follow all applicable BD procedures, policies, and training requirements as assigned.

Required Qualifications:
  • Bachelor's Degree and 2 years of relevant experience or
  • Associate's Degree and 8 years relevant experience


Preferred Qualifications:
  • Experience with Trackwise and SA


Knowledge and Skills:
  • Knowledge of US and International regulations and standards that apply to the medical device industry, as it applies to Complaints, including FDA Quality Systems Regulations, ISO 13485, MDD, EU MDR/IVDR, Canadian MDR, Japan PMDA as well as ANVISA and TGA requirements.
  • In-depth understanding of the application of quality systems to the medical device industry.
  • Advanced proficiency in data analysis tools such as Excel and BI Reporting preferred.


Primary Work Location
USA MD - Sparks - 7 Loveton Circle

Additional Locations
USA CA - Milpitas 135

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information
$75,800.00 - $121,300.00 USD Annual

About Becton, Dickinson and Company

BD is a global technology company that provides diagnostics and technologies for frontliners. Through their solutions and services, they assist scientists in detecting diseases and advanced researchers' on developing diagnoses and therapeutics. BD was established in 1897 by Farleigh Dickinson and Maxwell Becton in East Rutherford, New Jersey.

Becton, Dickinson and Company Careers

Join the innovative world of Becton, Dickinson and Company (BD), a global medical technology company that is actively seeking driven, dedicated professionals to join our team. At BD, we are committed to advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. This commitment provides the foundation for a workplace where you can engage in meaningful work and where job opportunities abound.

Work You’ll Do

At BD, you will be part of a culture that values diversity, leadership, and innovation. Our team members are empowered to lead and inspire from day one. Join us and contribute to our mission of advancing the world of health through your professional skills and personal passion.

Transform Your Career

BD offers a unique position in the marketplace that combines industry expertise, leadership in medical innovation, and a collaborative culture to help you grow your career. Whether you are looking for an entry-level position or a more senior role, we provide the tools and support for your professional growth through comprehensive training and development programs.

Innovative Work Environment

Our team at BD is composed of more than 65,000 associates across the globe. These dedicated professionals work at the intersection of technology and healthcare, where they drive innovation and ensure that we stay ahead in a rapidly evolving industry. By joining BD, you will work alongside some of the brightest minds in the industry.

Internship and Employment Opportunities

Start your career with BD through our internship programs or dive straight into a full-time position. We offer a range of opportunities that allow you to explore different areas of our business and find a path that aligns with your career goals. Our hiring process is designed to be transparent and engaging, ensuring that all candidates—whether submitting a resume for an internship or a senior position—feel valued and informed.

Benefits and Culture

BD is proud to offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health insurance to employee wellness programs and flexible working arrangements, we prioritize the well-being of our team members. Our inclusive culture encourages networking, continuous learning, and the sharing of ideas in a diverse and welcoming environment.

Join Our Team

Explore the job opportunities at BD and discover how your expertise can help shape the future of healthcare. Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Becton, Dickinson and Company.

Explore Careers at BD

Whether you're preparing for your first interview or looking to advance into a leadership role, BD offers career paths that foster continuous growth and innovation. Join us in our mission to improve medical outcomes and enhance patient care worldwide.

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At Becton, Dickinson and Company, we are more than just a company; we are a community that is dedicated to making a difference in the lives of people all around the world.
Learn more about Becton, Dickinson and Company
Size
75,000 employees
Market Cap
$72 billion
Industry
Healthcare
Net Income
$1.6 billion
Founded
1897
5 Year Trend
+9.3%
Revenue
$18.2 billion
NASDAQ
BDX
* Ladders Estimates

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