Staff Program Manager

Position Overview

We are seeking a highly skilled and experienced Staff Program Manager to ensure every strategic priority becomes measurable business impact - bridging vision and execution, removing roadblocks, and enabling investments that scale, delight customers, and deliver profitable growth. This role will require coordination of cross-functional workstreams within a defined area of the company’s product portfolio. The ideal candidate will have a proven track record of managing complex, large-scale programs, collaborating with diverse stakeholders, and driving results in a fast-paced environment.

What you’ll do

• Program Leadership:
  • Lead the end-to-end planning, execution, and delivery for existing product releases and new product offerings.
  • Define the program roadmap, milestones, and success metrics in alignment with organizational goals.
• Cross-Functional Coordination:
  • Collaborate with teams across product management, engineering, design, marketing, sales, and customer success to ensure alignment and seamless execution.
  • Serve as a key point of contact and communication hub for all program-related activities.
• Strategic Alignment:
  • Work with program leadership to ensure the program’s goals align with the company’s strategic vision.
  • Identify dependencies and synergies across the product portfolio to maximize impact.
• Risk Management:
  • Proactively identify, assess, and mitigate program risks and issues.
  • Develop contingency plans and adapt program strategies as needed to ensure on-time and high-quality delivery.
• Communication and Reporting:
  • Provide regular updates to stakeholders, including executives, on program progress, risks, and milestones.
  • Ensure transparency and clarity in program status and decision-making processes.
• Process Improvement:
  • Leverage best practices for program management, driving operational excellence and continuous improvement.
  • Contribute to a culture of learning and collaboration with other program managers within the organization.

Ideal candidates bring

• Experience: 10+ years of program management experience, with at least 3 years in roles managing cross-functional initiatives in a software or technology-focused organization.
• Preferred: Strong understanding of the AI landscape, including how organizations integrate, adopt, and derive business value from AI capabilities
• Skills:
  • Exceptional ability to manage complexity and ambiguity, with strong problem-solving skills.
  • Proven expertise in building and managing program roadmaps and timelines.
  • Excellent communication and interpersonal skills, with the ability to drive alignment across teams.
• Technical Knowledge: Familiarity with software development lifecycle (SDLC), Agile methodologies, and modern product development practices. Technical literacy across AI/GenAI systems, data, and platform architecture. Experience with the following is a plus: Web Applications, Go, Ruby, JavaScript, React, microservice architectures, AWS, MS Azure.
• Education: Bachelor’s degree in business, computer science, engineering, or a related field.
• Tools: Proficiency in program management tools (e.g., JIRA, Confluence), productivity tools (e.g., Microsoft Office) and Gen AI tools (e.g. Copilot, Claude)