ServiceNow

Sr Staff Inbound Product Manager

ServiceNow$190K — $334K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of software product management experience, especially with developer-facing products
  • Hands-on software development experience
  • Deep expertise in developer tools, APIs, and IDEs
  • Track record of shipping developer-friendly products
  • Experience with AI/ML products
  • Demonstrated cross-functional leadership and influence
  • Strong communication skills for diverse audiences
  • Ability to prioritize effectively and focus on high-impact activities

Responsibilities

  • Own end-to-end developer experience for the Lux Framework
  • Define vision for the developer ecosystem and the necessary tools and skills
  • Establish principles and guidelines for AI skill development
  • Identify barriers to developer adoption and improve productivity
  • Lead collaboration across multiple teams to align on developer priorities
  • Engage with the developer community via various evangelism programs
  • Own the go-to-market strategy for new Lux features and AI skills
  • Maintain technical knowledge of AI models and developer workflows

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

Position Overview
We are seeking an exceptional Sr. Staff Product Manager to own the developer experience, ecosystem, and AI skills strategy for the Lux Framework. This leadership role requires deep technical credibility, cross-functional influence, and the ability to evangelize and build community around developer-centric AI capabilities. You will drive adoption, shape the platform's direction, and serve as the voice of developers across ServiceNow.

Key Responsibilities
Developer Experience Strategy

  • Own the end-to-end developer experience for Lux Framework, from onboarding to mastery
  • Define the developer ecosystem vision what experiences, tools, and skills make Lux indispensable
  • Establish developer experience principles, guidelines, and standards across AI skill development
  • Identify friction points and remove barriers to developer adoption and productivity
  • Champion developer feedback into product decisions across all teams

AI Skills Portfolio and Ecosystem
  • Define the strategic AI skills portfolio for Lux
  • Set priorities and roadmap for skill development based on developer needs and market opportunity
  • Own the evaluation framework and quality standards for all AI skills
  • Partner with Engineering and Research to ensure skills are performant, reliable, and developer-friendly
  • Establish best practices for skill creation, testing, and iteration
  • Cross-Functional Leadership and Influence
  • Lead collaboration across Product, Engineering, Research, Design, and Go-to-Market teams
  • Drive alignment on developer experience priorities and timelines
  • Escalate blockers and champion developer needs at leadership level
  • Influence roadmap decisions to ensure rapid iteration and time-to-market
  • Build trust and credibility with technical teams through deep product knowledge

Developer Evangelism and Community
  • Be the face of Lux to the developer community-authentic, credible, and accessible
  • Plan and execute evangelism programs like podcasts, webinars, demos, workshops, and conferences
  • Engage with developer communities
  • Identify and partner with developer advocates and influencers
  • Create content that resonates with developers
  • Lead feedback loops, gather developer insights and translate them into product direction

Go-to-Market and Execution
  • Own the developer-focused GTM strategy for new Lux features and AI skills
  • Partner with Sales, Marketing, and CSE teams to drive adoption and expansion
  • Define success metrics and KPIs for developer experience initiatives
  • Drive velocity and speed to market-champion lean execution and rapid iteration
  • Establish feedback loops to quickly validate and iterate on features

Technical Strategy & Innovation
  • Maintain hands-on technical knowledge of Lux, AI models, and developer workflows
  • Challenge Engineering and Research with ambitious but achievable goals
  • Identify emerging trends and opportunities in AI-assisted development
  • Make informed trade-off decisions between developer needs, technical constraints, and business priorities
  • Represent ServiceNow's perspective on the evolving AI developer tools landscape


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 12+ years of overall software product management experience with specific experience within developer-facing products or ecosystems
  • Prior experience and background with hands-on software development
  • Deep expertise in developer tools, APIs, IDEs, developer platforms, or similar categories
  • Proven track record shipping multiple products that developers love
  • Experience with AI/ML products
  • Demonstrated cross-functional leadership with influence
  • Strong communication and evangelism skills-comfortable presenting to developers and executives alike
  • Strong prioritization skills and the discipline to focus on high impact activities
  • Experience defining and capturing product requirements and transforming them into a product roadmap
  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
  • Experience driving solution development through big-picture solution development
  • Ability to serve as a team lead, and coach employees at lower levels


FD21

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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