Sr. Staff Failure Analysis Engineer

This is a fully on-site, in office role.

Role and Responsibilities

• Obtain parts from field returns for failure analysis and perform investigation of the operating conditions in the field and understand the cause of the failures.  
• Make a plan to perform systematic tear down and measurement to understand the root cause.
• Ensure priority is given to fast-track FA for critical parts.
• Document the failure analysis results in detail including word description, pictures, measurements, etc. as evidence to the results, and conclusions.
• Work with in-house engineers, or quality personnel to utilize equipment to perform the failure analysis.
• Utilize 3rd party labs as necessary for analysis that Bloom does not have inhouse capability.
• Work cross functionally with Service, Install Quality, Reliability, SQE, and Logistics to address failures expeditiously
• Work cross functionally with Factory, Design, Install Quality, SQE to mitigate and prevent failures
• Build lessons learned into the next generation products
• Create metrics to measure failed parts, and turn around times for FA.
• Determine the sampling plan for failed parts when repetitive symptoms are indicating a known problem.
• Work with Engineering to “turn on” and “turn off” the failure modes in testing.
• Work with controls team and the data analytics team to add detection of early symptoms of field issues that are happening after some time in the field.
• Work with Engineering to improve self diagnostics of products to “annunciate” their potential failures based on changes in self monitored values
• Work with Fleet Analytics leader to inform of potential failure modes, and symptoms that may be indicative, so proactive sweeps can be done.

Technical Responsibilities 

• Performs Failure analysis of Fuel cell components primarily BOP parts. ; FA- 1st and 2nd level
• Evaluates parts to their technical specifications, and use cases vs the actual condition
• Conducts RCCAs, prescribes CA and PA as necessary to prevent recurrence and verifies/validates effectiveness
• Utilizes FRACAS (Failure Reporting and Corrective Action System) Process or other systems to record the failure analysis results
• Work with SQE to document RMA return on supplier failing parts in field
• Work with Quality to contain “suspect range” of product and proactive repair, checking, or return from field of affected population.
• Develops and systematically analyzes statistical data to determine standards and to ensure product quality and reliability expectations
• Assists reliability group in predicting, or analyzing AFRs of parts based on failure modes.

Administrative Responsibilities

• Perform failure analysis of BOP and Hot Box parts, or Server parts
• Collaborate with Field Service on best method to perform FA to get efficient and fast results.

Skills and Experience:

• BS, MS in one of the following: Mechanical Engineering, Electrical Engineering, Industrial Engineering, Materials Science or Physics
• Must be able to establish technical credibility with the Engineering Staff.
• Minimum 8 years of Technical work experience.
• Knowledge of Failure analysis techniques, and tools
• Hands on approach to get things done.
• Sound interpersonal skills and strong ability to establish effective cross-functional working relationships; Ability to effectively participate on multi-disciplinary teams.
• Proficiency in MS Office Suite: Word, Excel, PowerPoint, Databases.
• Ability to prepare and effectively present formal reports to both internal and external customers.
• Practical working knowledge and application of SPC.
• Proficiency in the application of DOEs and ANOVA.
• Highly customer-focused (both externally and internally).
• Flexibility within a rapidly changing, dynamic working environment.
• Demonstrated self-initiative and sound judgment on technical projects and improvement initiatives.
• Possesses a bias for action and an ability to multitask
• Ability to travel 0-20% of time.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

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