About the Role

The Sr. Staff Customer and Product Quality Engineer works with both our customers and internal teams seamlessly from NPI (New Product Introduction) to high-volume mass production hyperscale / AI Server Systems for global marquee customers. Reporting to Sr. Manager of Product and Customer Quality, the Team Lead will act as an escalation point for our customer and lead our customer quality and product quality engineers who serve as the customer27s advocate in driving resolution of issues and continuous improvement.The team is responsible for resolving customer quality issues and ensuring our customer is delighted, while root causing the problem and corrective action to its source including design, process, materials/suppliers, and/or test.

What You27ll Do

• Interface with key customers and suppliers toensure customer satisfaction and customer scorecard expectations are met

• Provide day-to-day guidance and escalation points to customer and other product quality engineers

• Successfully drive resolution of customer issues within agreed-upon service level agreement

• Mitigation of quality issues that impact the customer and internal operations

• Identify systematic/process improvements involving customer quality excursions by working with multiple cross-functional teams including manufacturing, supplier, and design/sustaining engineering

• Strive to build a continuous improvement mentality to develop and ensure a data-driven proactive quality culture

• Work with customers to clearly define factory build report expectations including frequency of reports, expected data, and response to excursions

• Host quality-related customer visits and audits

• Be an advocate for the customer through excellent knowledge of ZT manufacturing process, timely follow through, and customer focus

What You27ll Bring

• An Engineering BS degree in Electrical, Mechanical, Industrial, or similar field and 8+ years of experience, preferably in the Computer or Electronic Manufacturing industries (alternatively an MS and 6 + years experience).

• Experience /certification in Lean / Six Sigma is strongly desired

• Track both internal and external customer quality issues across multi-functional teams including Quality, Engineering, Procurement, Manufacturing, and Suppliers to timely and meaningful resolutions.

• Must be capable of effectively interfacing at all levels of the organization including the executive level both internally and with the customer

• Proven ability to drive complex issues to closure in a timely manner and clearly communicate status updates and the results

• Manage quality issue diagnosis, root-cause determination, and the implementation of corrective and preventive actions with the appropriate team(s)

• Review failure analysis and corrective action reports through well-managed customer-facing communications

• Communicate customer feedback regarding quality and reliability performance against customer requirementsand help the company incorporate into our strategic goals

• Project planning experience

• Possess relationship management abilities; strong customer-facing skills

• Experience in working within a global organization is a plus

• Demonstrated success working in dynamic organization while leading a team through objectives with multiple priority levels

• Experience in leading and mentoring less-experienced team members

• Experience creating win-win scenarios with multiple stakeholders/interests to gain buy-in to meet quality objectives

• Excellent data diagnostic & analytical skills

• Knowledge of database/reporting systems, strong Excel skills

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $116,250 and $155,000 per year. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you27re excited about this opportunity but your experience doesn27t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI:SL1, #LI:Onsite