Sr. Specialist, Quality Assurance LMS

Sr. Specialist, Quality Assurance LMS The Sr. Specialist, Quality Assurance LMS position will play a critical role in the start-up, and operations of the Quality Learning and Development program within the new Kyowa Kirin North America monoclonal antibody drug substance manufacturing facility in Sanford, NC. You will initially work in a greenfield environment and will transition to provide technical and quality oversight cross-functionally; ensuring compliance with regulatory and procedural requirements within the Site Training Program. This role will be working in close collaboration with area management and Training Coordinators throughout the GMP-ready, Tech Transfer, and facility licensure activities for the manufacturing Phase III and commercial products. This role ensures that training processes remain compliant with global regulatory requirements, including 21 CFR Part 11, EU Annex 11, and data integrity (ALCOA ++) standards, while leading site training activities, system enhancements, user support, and audit readiness. The LMS Administrator partners closely with Quality, HR, Operations, and functional training champions to ensure employees are properly trained, records are accurate, and all training activities support Kyowa Kirin's mission to reliably supply high quality products. As an individual contributor, you will take a compassionate and people-focused approach to your work. You will proactively collaborate with others to create a supportive and inclusive environment, always acting in line with the organization's values. By using strong interpersonal skills, you will work effectively with diverse viewpoints, manage relationships thoughtfully, and make decisions that meet both individual and team needs. You will be accountable for delivering results, adapting to challenges, and helping achieve business goals. Additionally, you will take ownership of your tasks, act with initiative, and continuously seek opportunities to learn and grow. You will handle change with resilience and clarity, staying flexible in a fast-paced environment while keeping the needs of patients at the center of your efforts. The role reports to the Senior Manager, Quality Assurance Technical Skills, Knowledge, and Experience • Maintain the site training curricula, and training assignments and assign training, track training completions, monitor overdue training events, reconcile overdue training, and build courses. • Ensure configuration and changes comply with electronic records/e-signature requirements and data integrity principles and perform routine system health checks, periodic reviews, and compliance assessments, and troubleshoot LMS issues and coordinate with IT and Veeva Vault Training support teams as needed. • Create, update, and retire curricula, training plans, qualification programs, and retraining matrices and coordinate setting up for Instructor-Led Training Courses (ILTs) in Veeva and support instructors with scheduling and logistics and ensure training documentation meets quality and compliance standards. • Generate and distribute training compliance reports to department leaders and Quality Management, monitor overdue training, and onboarding training progress. • Maintain accurate training records to support inspections (FDA, EMA, MHRA, Health Canada) and internal audits and function as the Training contact in inspections (FDA, EMA, MHRA, Health Canada) and internal audits. • Ensure electronic Veeva Training system audit trails and system logs are complete and retrievable for compliance purposes. • Maintain LMS job aids, quick reference guides, and "How To" resources for site users and evaluate new LMS features, upgrades, and enhancements, supporting validation activities when required. • Support cross functional change control related to training impacts and Design and develop engaging, interactive eLearning, video-based training, and job aids using tools like Articulate Storyline, Rise, or Camtasia. • Ensure training records are accurate, audit-ready, and compliant with regulatory standards (FDA, EMA, GxP). Generate compliance reports (KPIs) for Quality Management Review. • Provide technical training expertise regarding Veeva to all GxP operations in support of site manufacturing operations. • Participate in continuous improvement of training processes and LMS workflows and provide subject matter expertise and leadership to establish a robust culture of quality based on patient-focus, sustainable compliance, and inspection-readiness for GxP training areas within the facility and laboratory areas. • Ensure compliance with current regulatory requirements for Data Integrity (ALCOA++) requirements as applicable to paper and electronic records (21 CFR Part 11) Individual contributor with the opportunity to potentially lead or coordinate special projects and/or task teams. Education • Bachelor's degree in Life Sciences, Training & Development, Quality, or related field (or equivalent experience). Experience • Five (5)+ years of experience managing or administrating the LMS (Learning Management Systems) including Instructional Design in a regulated industry (pharmaceutical, biotechnology, medical device). • Experience in Veeva LMS. • Familiarity with 21 CFR Part 11, EU Annex 22, and GMP training principles. • Demonstrated and strong proficiency in data entry, reporting, document standards, and system administration. • Excellent organizational, analytical, and communication skills. Preferred • Prior experience in QA, Training, Talent Development, or Document Control within a GMP setting. • Knowledge of pharmaceutical quality systems and training lifecycle management. • Experience using and managing Veeva. • Experience working within Learning and Development at a manufacturing site location. • Experience with starting up and operating a biopharma manufacturing facility is a plus. Technical Skills • Proficient in MS Office Suite • Proficient in Veeva LMS • Proficient in Articulate 360, Captivate, Camtasia, Canva Non-Technical Skills Results-oriented and able to navigate ambiguity, you set clear outcomes, track progress, follow through on commitments, and ensure your actions lead to measurable results that advance organizational objectives. Self-starter who can respond promptly, take accountability, and manage tasks efficiently. Adapt to change with clarity, patience, and understanding, guiding teams through evolving challenges. Exhibit strong organizational skills, attention to detail, and a solid work ethic while demonstrating cultural sensitivity and the ability to foster alignment in a global environment. Communicate with care by actively listening and considering others' perspectives, fostering productive, engaging interactions, and managing relationships with kindness. Embrace personal growth through continuous learning and knowledge sharing, maintaining a growth mindset. Promote inclusive collaboration by respecting diverse perspectives and creating a welcoming work environment. Contribute positively by recognizing achievements and encouraging a healthy work-life balance and collaborate with respect, integrity, and humility, prioritizing collective success over individual gain. Resourceful and proactive, challenge the status quo, drive innovation, and develop creative solutions. Apply an enterprise-wide, holistic mindset, working beyond siloed thinking to deliver cohesive, integrated solutions. Initially worked on a construction site and ultimately in a biotech manufacturing site in Sanford, NC. Work is 100% on-site. This is not a hybrid or remote role. Requires up to 10% domestic and limited international travel. The anticipated salary for this position will be $116,000 to $174,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs. The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including: • 401K with company matching • Annual Bonus Program (Sales Bonus for Sales Jobs) • Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days • Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision) • HSA & FSA Programs • Well-Being and Work/Life Programs • Long-Term Incentive Program (subject to job level and performance) • Life & Disability Insurance • Concierge Service • Pet Insurance • Tuition Assistance • Employee Referral Awards The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.