3 to 5 years of hands-on experience with electronic or network-connected equipment
Practical knowledge of hardware diagnostics and IP networking
Proficient in using multimeters and diagnostic software
Strong troubleshooting and problem-solving abilities
Experience with IP cameras, NVRs, Linux, or embedded devices preferred
Background in Electronics, Electrical Engineering, or Computer Engineering preferred
Scripting/Python and Salesforce knowledge is a plus
Korean-English bilingual skills are advantageous
Willingness to work on-site Monday-Friday in Englewood, NJ
Responsibilities
Diagnose and repair electronic hardware, including circuit boards and video components
Troubleshoot IP network issues, including IPv4/IPv6 and device connectivity
Investigate firmware and software problems, including boot failures and updates
Perform advanced diagnostics on complex repair cases
Conduct incoming condition checks for unusual or high-volume cases
Investigate repeat failures and recommend corrective actions
Verify repair quality and ensure devices operate properly before shipment
Support Advanced Replacement and special technical service requests
Document findings and maintain troubleshooting guidelines
Collaborate with HQ engineering to enhance repair methods
Benefits
On-site work environment fostering team collaboration
Opportunity to work with advanced video security technology
Engagement with cross-functional teams for continuous improvement
Potential for skill development in troubleshooting and diagnostics
Exposure to a variety of complex service cases
Full Job Description
Title: Sr. Service Engineer
Location: Englewood, NJ (On- Site 5 days)
Hanwha Vision is seeking a Senior Service Engineer who will be responsible for diagnosing and repairing video security products, including hardware, network, firmware, and software issues. The role handles complex service cases and supports overall repair quality. This position combines advanced troubleshooting, repair support, failure analysis, and technical guidance to strengthen HTCC service capabilities.
Key Responsibilities
Diagnose and repair electronic hardware, including circuit boards, power circuits, and video components
Troubleshoot IP network issues, including IPv4/IPv6, PoE, device discovery, and connectivity
Investigate firmware and software problems, including boot failures, updates, and device configuration
Perform advanced diagnostics and support difficult repair cases across HTCC service operations
Conduct incoming condition checks and technical screening for unusual or high-volume cases
Investigate repeat failures, identify root causes, and recommend corrective actions
Verify completed repair quality and confirm devices operate properly before shipment
Support Advanced Replacement (AR), Refurbished (RB), and special technical service requests
Document findings, maintain troubleshooting guidelines, and share knowledge with technicians
Work with HQ engineering and internal teams to improve repair methods and service quality
Qualifications
3 to 5 years of hands-on experience repairing electronic or network-connected equipment
Practical knowledge of hardware diagnostics, IP networking, and firmware/software troubleshooting
Ability to use multimeters, network tools, and common diagnostic software
Strong troubleshooting, problem-solving, and teamwork skills
Experience with IP cameras, NVRs, Linux, or embedded devices preferred
Electronics, Electrical Engineering, Computer Engineering, or related background preferred
Scripting/Python and Salesforce is a plus
Korean-English bilingual skills
Ability to work on-site Monday-Friday at HTCC (Englewood, NJ)
