Strong communication skills (phone, written, presentation)
Customer service experience with problem-solving abilities
Proven track record of meeting/exceeding job expectations
Strong computer skills, particularly in Word and Excel
Excellent organizational skills
Responsibilities
Maintain sales accounts and provide technical product information
Perform clerical tasks including data entry and document processing
Monitor inventory and follow up on estimated arrival times
Act as a liaison between sales and other departments
Assist with intra-company project coordination
Communicate order status and resolve credit issues with clients
Develop strong customer service relationships
Produce daily reports for clients
Benefits
Comprehensive benefits package
Potential participation in bonus programs
Equity award opportunities
Full Job Description
Job Req ID: 30377
Job Summary:
Supermicro's Sales Support team is looking to add a dynamic Sr. Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!
Essential Duties and Responsibilities:
Sales account maintenance, providing technical and administrative product information
Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and process documents
Monitor inventory, follow up ETA with purchasers
Act as a liaison between sales, purchasing, production, procurement, and logistics departments
Provide assistance for intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
Develop superior customer service relationships with prospects
Produce daily reports for clients
Provide backup support for the supervisor and team members
Additional duties per supervisors request
Qualifications:
AA degree required, Bachelors degree is preferred
8+ years of direct, related sales support experience
Experience in data entry, scheduling production and tracking orders
Possesses strong professional communication skills including: phone, written/E-mail and presentation
Experience in customer service and dealing with clients directly, must have problem solving skills
Consistent track record of meeting or exceeding assigned jobs
Must possess strong computer skills with word and excel
Organizational skills a must
Salary Range
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
About Super Micro Computer, Inc
Super Micro Computer, Inc. designs, develops, manufactures, and sells server solutions based on modular and open architecture. The company offers a range of server, storage, and networking solutions, as well as application-optimized software. Super Micro Computer's products are used in data centers, cloud computing, enterprise IT, big data, high performance computing, and embedded systems. The company was founded in 1993 and is headquartered in San Jose, California.
