Sr. Manager, Property Management US & Canada
Our Opportunity: RBI manages over 5,000 properties globally for the Burger King, Tim Hortons, Popeyes, and Firehouse Subs brands. Reporting to the Director, Real Estate, the Sr. Manager, Property Management US & Canada position will be responsible for working closely with all business functional areas to develop, model / assess, and implement strategies for both the current restaurant portfolio and future new restaurants. They will lead a team with full accountability for Burger King US & Canada property management concerns from both landlord and tenant encompassing approximately 2,400 Burger King® properties, primarily located in the United States. Additionally, they will design metrics to gauge performance, identify what constitutes success, build in cadences and routines to stay on top of volume. They will directly oversee a team of 8 Property Managers and Assistant Property Managers.
RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5days per week.
Roles and Responsibilities:
· Lead a property management team of 8 employees with full accountability for Burger King US & Canada property management concerns from both landlord and tenant encompassing approximately 2,400 Burger King® properties, primarily located in the United States.
· Determine the property management strategy for the team and partner with cross-functional teams to ensure alignment.
· Partner closely with Asset Management, Lease Administration, Development, Legal, Finance and Accounting.
· Design metrics to gauge performance, identify what constitutes success, build in cadences and routines to stay on top of volume.
· Identify trends in the broader market & areas of significance for customers (tenants / franchisees).
· Exhibit leadership skillsets such as being a strong team player, an inspiring motivator, strong mentor, and accessible manager.
· Deconstruct large scale, complex business problems in order to present and execute on a solution.
· Lead cross-functional teams in execution of initiatives designed to enhance quality of customer service.
· Present to senior leadership regularly, representing team and reviewing their performance.
Skills & Qualifications:
· 6+ years experience in Property Management related roles
· Degree in business, finance, accounting, or real estate
· Professional designation in Property Management - CPM, RPA
· Interpersonal and communication skills both internally and externally that show a capability of influencing a wide range of audiences
· Ability to work in teams, particularly cross-functional ones
· Ability to thrive in a fast-paced environment and dealing with uncertainty
· Ability to lead a team using a ticketing system to organize work, manage timeliness and quality of service
· Microsoft Office experience, including Excel, Word, Powerpoint, and Outlook. Past experience with SAP or lease management software (Tango, Yardi, Lucernex, Costar)
Key Success Factors:
· Ability to prioritize and stay organized with multiple tasks of varying urgency/importance
· Being nimble and a good problem solver: able to deal with problems where a precedent solution isn't readily available
· Ownership mentality, humble and collaborative
· Excellent and friendly communication both verbally and in writing
#BurgerKing
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
