Location: Philadelphia, PA, United States
Job ID: 92027 Join us as aSr Project Manager EIYour main responsibilitiesAs a Senior Project Manager EI, you will display leadership skills and demonstrate a proactive approach to managing customer relationships for elevator and escalator services. Oversee servicing, maintenance, repair and upgrades of assigned units to meet customer and company standards for quality, safety and cost management. Support area P&L objectives through effective project oversight and employee management.
Account Management
• Build and manage favorable client relationships with building owners and property managers to secure and renew maintenance/service agreements
• Respond to customer inquiries and prepare estimates to ensure satisfactory resolution
• Negotiate contract terms favorable to the company while also delivering on customer requirements
• Drive sales KPIs including Time and Material processing, repair bookings and capital planning
• Partner with Business Services Center to validate accounts receivable information, ensuring timely and accurate payments
Operations & Field Management
• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements
• Responsible for coordinating routes, scheduling, ordering parts and verifying payroll accuracy
while assuring fulfillment standards
• Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery
• Manage logistics and implement preventive maintenance strategies
Communication, Collaboration & Problem Solving
• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise
• Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction
• Collaborate with engineers, technical service staff, and contractors to optimize project workflows and identify potential efficiencies or improvements
Quality and Safety
• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices
• Ensure compliance with established policies and procedures
• Participate in internal management meetings on both the local and national level.
What you will learn
• Knowledge of Schindler's products, services and fulfillment standards through live classroom trainings, time in the field and self-study learning platforms
• Participate in a three-day in-person onboarding training focused on Existing Installations (EI) tools and processes
• Develop and hone entrepreneurial skills by taking ownership of projects allowing you to display strategic thinking similar to owning your own business within the company
• Benefit from one-on-one mentorship to enhance your skills and accelerate your understanding of the business
• Gain hands-on experience with project management software and organizational tools
What you bring• Bachelor's degree or an equivalent 8+ years of experience, preferably in a similar function or industry
• Strong problem-solving, time management, communication and interpersonal skills; proven leadership skills
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Proficiency in MS Office suite
• Adaptability to work in a fast-paced environment
• Flexibility to be on-call as needed and balance a mix of office and fieldwork
• Ability to empathize, listen and connect with people to form outstanding customer relationships
• Working knowledge of SAP and elevators/escalators
• HVAC, building automation, facilities maintenance, electrical or plumbing experience
What's in it for you?- Fully vested 401k match, up to 7% of total eligible compensation.
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
- 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
- A wide range of development opportunities to boost your professional and leadership growth.
Chat to Apply: NO
