Job Req ID: 29338Job Summary:The Senior Program Manager will lead global excellence in customer survey optimization, on-site (audit) coordination, remediation and customer relationship management. This role ensures insights and compliance are embedded into organizational strategy, driving operational alignment and customer trust across all regions.
Essential Duties and Responsibilities:Governance- Drive customer experience through management of customer questionnaires and site visits.
- Maintain and report performance metrics (questionnaire, site visits, customer satisfaction, corrective actions).
- Collaborate with regional department contacts to ensure consistent execution.
Process Building- Develop and enforce Standard Operating Procedures (SOPs) for customer / third party questionnaires, site visits, and customer engagement.
- Identify and maintain expert contacts across departments.
- Lead global training and education programs across various departments to improve response time and innovate the process of gathering support.
Technology Implementation- Deploy automation tools for questionnaire distribution and tracking management actions.
- Build data platforms and infrastructure for actionable insights.
- Ensure integration and interoperability of responses across systems.
- Implement monitoring and analytics for real-time visibility.
Global Stakeholder Management- Build strong regional relationships across North America, EMEA, and APAC.
- Navigate cultural differences and compliance nuances.
- Coordinate across time zones for consistent global execution.
- Balance global standardization with regional flexibility.
Key Outcomes- Customer Questionnaire Optimization: Higher quality response rates and actionable insights.
- Information Quality : Improved compliance readiness and prompt communication of complete and accurate information.
- Customer Trust: Stronger relationships and higher site visit scores.
- Operational Alignment: Standardized SOPs across regions.
- Technology Enablement: Real-time visibility and reduced manual effort.
Qualifications:- 10+ years of program management experience in technology, server hardware, or manufacturing.
- Strong knowledge of ISO, environmental, and data center compliance frameworks.
- Proven expertise in operational and engineering environments (Supermicro-like).
- Demonstrated success in questionnaire response optimization, audit coordination, and customer relations.
- Experience managing global stakeholders across diverse cultures and regions.
Salary Range$140,000 - $168,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
