Amazon

Sr. Program Manager, Fleet Health Coach, Global Fleet & Products

Amazon$104K — $155K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Proficiency in using data and metrics for improvements
  • Experience leading program strategy and delivering results to senior leadership
  • Bachelor's degree required
  • 2+ years in driving process improvements preferred
  • Experience collaborating with cross-functional non-tech teams
  • Background in standardizing processes and driving automation desired

Responsibilities

  • Own Monitoring and Enforcement Plans (MEPs) across North America for DSP compliance
  • Develop reporting and communication processes to enhance DSP performance
  • Align with teams and leadership to ensure program success
  • Monitor key quality metrics and implement process improvements
  • Evaluate program policies and build compliance programs
  • Create actionable plans to address performance issues
  • Facilitate collaboration with Transportation Risk and Compliance, Fleet Managers, and Last Mile teams

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off and parental leave
  • Adoption and Surrogacy Reimbursement coverage
  • Mental Health Support and Employee Assistance Programs (EAP)
Full Job Description
Senior Program Manager, Fleet Health Coach who will help build new business improvement paths through monitoring and accountability mechanisms.

At Amazon, we are building a last mile operation that is complimented by Delivery Service Partners (DSP). The Last Mile team is hiring a Senior Program Manager, Fleet Health Coach to develop and lead the enforcement, coaching, and proactive support for DSPs to ensure compliance against Fleet Standards and Requirements. The Senior Program Manager, Fleet Health Coach will be working with DSPs with low compliance scores to understand root causes, provide dedicated support, and to coach them to better performance and fleet readiness. This role will be responsible for executing a new or existing coaching and enforcement program, that includes developing impactful coaching plans, ensuring our DSPs understand program requirements, and taking appropriate action where needed for our safety and compliance standards. Further, this role partners regularly with internal stakeholders to improve programs, products, reporting, and experiences that lead to better safety and business outcomes.

Key job responsibilities

- Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics

- Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics

- Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program

- Monitor key quality metrics, define and implement initiatives to drive program and process improvements

- Evaluate program policies and enforcement matrix

- Create programs and processes to drive compliance

- Work within time constraints and deliver results to meet critical business needs

- Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams

- Create reporting and metrics to help identify root causes of low performance

- Develop action plans to address root causes and assist with implementing the changes

**Travel expectations will be approximately 25-40%.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Bachelor's degree

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Experience working cross functionally with non-tech teams

- Experience implementing repeatable processes and driving automation or standardization

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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