Pacific Dental Services

Sr Product Owner, Product Management and Digital Experience

Pacific Dental Services • $117K — $153K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or 5+ years of experience in lieu of degree.
  • 10+ years of professional experience, with at least 5 years as a Technical Product Owner in Agile Development.
  • 5+ years leading large projects with significant budgets and diverse stakeholders.
  • Certified Product Owner or related Agile certification with 5+ years of experience.
  • Expertise in product management, particularly with APIs and cloud environments.

Responsibilities

  • Define and drive a strategic product vision that aligns with business goals.
  • Lead discovery efforts to understand stakeholder and customer needs for the product roadmap.
  • Own and manage complex product backlogs, ensuring clarity and prioritization.
  • Facilitate cross-functional alignment and implementation of features across teams.
  • Communicate product roadmaps and updates regularly to stakeholders and teams.
  • Translate product requirements into detailed user stories and Epics for development teams.
  • Monitor product metrics using KPIs to inform improvements and decisions.

Benefits

  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition reimbursement.
  • 401K plan.
  • Paid community volunteer time.
Full Job Description
The Senior Product Owner, IT Enterprise Applications plays a crucial role in defining and driving the product roadmap, ensuring the successful delivery of high-quality products that meet customer needs and business objectives. The Senior Product Owner drives cross-functional alignment, mentors junior Product Owners, and takes ownership of complex products or portfolios. This role requires a combination of strategic thinking, excellent communication skills, in-depth understanding of the product development lifecycle, and expert in Agile product delivery. The Sr Product Owner works closely with cross-functional teams, including engineering, design, and business stakeholders, to define requirements, prioritize features, and ensure seamless execution of initiatives.

Responsibilities
  • Define and champion a long-term product vision and strategy aligned with organizational goals and customer needs.
  • Lead discovery efforts engaging with stakeholders, customers, and market data to understand business needs, incorporate feedback into the product roadmap, and inform strategic product decisions.
  • Own and manage large, complex product backlogs with clarity, prioritization, and alignment to business value.
  • Drive strategic alignment across multiple teams and business units; work closely with cross-functional teams to ensure successful implementation of features and enhancements.
  • Facilitate roadmap planning, quarterly planning, and sprint reviews across teams; regularly communicate the product roadmap to internal teams and stakeholders.
  • Partner with the development teams during sprint planning to ensure a shared understanding of requirements, translating them into detailed Epics, Features and user stories.
  • Plan, sequence, coordinate and deliver high-impact product releases, considering dependencies and potential impacts on other teams and systems.
  • Define key performance indicators (KPIs) and monitor product metrics for assessment.
  • Utilize data-driven insights to inform decisions and continuously improve the product.
  • Act as liaison between technical and non-technical stakeholders, translating business needs into actionable requirements.
  • Communicate product updates, milestones, and changes to stakeholders; ensure timely delivery of product releases.
  • Provide thought leadership and influence across product domains; gather and incorporate feedback from various sources to enhance the product.
  • Lead and mentor Product Owners and other team members, supporting their growth and product mindset.
  • Other duties and responsibilities as assigned.

Qualifications
  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business or related field of study from an accredited college or university. In lieu of degree, 5+ years of experience.
  • 10+ years of professional experience, including 5+ years as a Technical Product Owner in Agile Development.
  • 5+ years of experience leading and managing large projects with budgets of $1M or more and stakeholder management at all levels.
  • Certified Product Owner, Scale Agile Framework (SAFe) or 5+ years of related experience in Agile environment.
  • Experience utilizing different prioritization techniques such as MoSCow, Value vs. Effort, and Kano Model.
  • Demonstrated expertise in product management with a solid grasp of system documentation, including APIs, Pub/Sub architectures, and cloud environments such as AWS, Azure, and GCP.

Preferred
  • Master's degree in Engineering, Computer Science, Information Technology or related field of study from an accredited college or university.
  • Experience in the dental, healthcare or retail industry.
  • Experience working with multi-state healthcare services.

Knowledge/Skills/Abilities
  • Demonstrated ability to influence and drive outcomes across teams.
  • Ability to foster strong collaboration between support department teams for holistic product development.
  • Ability to stay informed of industry trends, emerging technologies, and the competitive landscape.
  • Ability to actively seek professional development opportunities and attend relevant events to stay updated.
  • Ability to share gained insights and knowledge with the team to foster a culture of continuous learning and innovation.
  • Demonstrated knowledge and understanding of Agile methodologies and championing best practices.
  • Demonstrated excellent interpersonal, verbal, written and presentation communication skills.
  • Ability to make data-driven decisions using an analytical mindset.
  • Familiarity with product management tools and software.
  • Ability to thrive in a fast-paced and collaborative environment.
  • Demonstrated advanced IT background with in-depth understanding of development principles and concepts.
  • Ability to transform complex technical information into clear, concise, and easily understood epics, features, and user stories for both technical and non-technical audiences.
  • Demonstrated ability to prioritize, manage risk, and track progress effectively within a large organization.
  • Ability to contribute to go-to-market strategies and support adoption planning in partnership with marketing, sales, and operations.

Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community

Compensation Information

$117,000.00-$153,000.00 / Annually

About Pacific Dental Services

Pacific Dental Services (PDS) is a dental support organization that provides business and administrative services to dental practices. PDS-supported dentists strive to provide the highest level of patient care and satisfaction and are supported by PDS's non-clinical administrative team. PDS-affiliated dentists are able to focus on providing high-quality patient care while PDS provides the administrative support necessary to operate a successful dental practice. PDS was founded in 1994 and is headquartered in Irvine, California.
Learn more about Pacific Dental Services
Size
12,000 employees
Industry
Founded
1994

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