Cinemark Holdings, Inc.
• $110K — $135K *Qualifications
Responsibilities
Benefits
Role Summary:
Cinemark is seeking a customer-obsessed and data-driven Senior Product Manager to help shape the future of our digital experience across Cinemark.com and our mobile applications. In this role, you will own key customer journeys related to digital content, ticket purchasing, and the broader purchase experience, helping millions of moviegoers discover movies, make informed decisions, and seamlessly purchase tickets and concessions.Scope
Outcome ownership:Defines the outcomes the product must achieve and maintains accountability for adoption, growth, customer value, and business value.
Strategic direction:Establishes where the product is going, why it matters, and howthe specific product area / ongoing projectssupport company priorities.
Continuous discovery:Maintains contact with customers and stakeholders to validate problems, assumptions, and opportunities before and during delivery.
Cross-functional leadership:Provides alignment, context, clarity, and decision velocity across Product, Engineering, Design, Analytics, Operations, and business partners.
Execution ownership:Ensures successful product launches by owning the full end-to-end product lifecycle, from getting details right in requirements gathering to being hands-on during development / testing to owning launch readiness.
Responsibilities
Product Vision, Strategy, andPrioritization
Builds and maintainsthe product vision and strategy for the assigned business or customer area.
Identifiescustomer, business, operational, and technology-enabled opportunities.
Translatescompany goals into measurable product outcomes andactionable roadmaps.
Customer and Business Discovery
Leads continuous discoverythroughbusiness partnerscollaboration and customerobservation, research, data, and feedback analysis.
Defines customer and business problemsusing firsthand evidence rather than relying only on submitted requests.
Validatesvalue, usability, feasibility, and viability risks before significant development investment is made.
Partnerswith Product, Engineering, Design, Analytics, Operations, and business stakeholders to test assumptions and shape viable options.
Uses experiments, prototypes, pilots, and other learning methodsto reduce uncertainty and avoid unnecessary development.
Develop and maintain a deep understanding of Cinemark's business, customers, industry trends, and competitive landscapeto identify opportunities, inform product strategy, and ensureprioritiesdeliver meaningful customer and business value.
Prioritization and Roadmap Management
Aligns, owns, and prioritizesthe productbacklog androadmapfor your domain, ensuring alignmentto company goals and measurable business and customer outcomes.
Makesinformedtradeoffsby balancing customer needs, business needs, technical reality, strategic priorities, risk, and expected value.
Ensuresthat every requestdoes not automaticallybecome a roadmap commitment.
Maintains transparencyregarding priorities, decisions, assumptions, dependencies, and changes in direction.
Product Leadership and Delivery Partnership
Create clear and effective product requirements, user stories, acceptance criteria, workflows, and supporting documentation.
Acts as the product leaderwithin the product-engineering-design partnership, providing alignment, context, clarity, and decision velocity.
Guides design directionwith an end-user and customer mindset.
Partners with Productpeersto connect roadmap outcomes to executable team backlogs while preserving clear accountability for strategy and delivery.
Supports timely decisionsduring delivery when evidence, scope, risk, or constraints require a tradeoff.
Measurement and Product Performance
Defines measurable outcomesand success indicators beforeprioritizationand delivery decisions are finalized.
Monitorsbehavioral analytics, adoption metrics, funnel performance, retention, operational measures, customer feedback, and experiment results to informproduct direction.
Evaluateswhether launched capabilities achieved the intended customer and business results.
Drives iteration, optimization, or a change in direction when results do not meet expectations.
Communicatesproduct performance, insight, decisions, and recommended next steps to leadership and stakeholders.
Business Partnership and Communications
Collaborate with business leaders and cross-functional partnersto align priorities, communicate progress, and drive shared ownership of outcomes.Influencedecisions and gain alignmentacross multiple stakeholder groups without direct authority.
Serve as a trusted advisoron digital commerce experiences, customer behavior, and product best practices.
Champion agile product management principles, customer-centric thinking, and continuous improvement across the organization.
What Success Looks Like
Improves measurable customer and business outcomes across the digital purchase experience.
Brings customer insights and analytics into product decisions.
Proactively identifies problems and opportunities rather than simply managing requirements.
Builds strong partnerships across Product, Engineering, UX, Analytics, and business teams.
Creates clarity from ambiguity and consistently delivers impactful product outcomes.
Requirements
Bachelor's degree or equivalent work experience.
6+ years of experience in product management, product ownership, digital product leadership, or an equivalent role in a software or technology-enabled environment.
4+ years managing digital products,includingwebsites, mobile applications, orothereCommerce experiences.
Demonstrated experience creating product strategy, defining measurable outcomes, and translating strategy into prioritized roadmaps.
Demonstrated experience conducting customer or stakeholder discovery and using evidence to validate problems, assumptions, and opportunities.
Strong business judgment and ability to make prioritization and investment tradeoffs with incomplete information.
Ability to use qualitative and quantitative data to assess customer behavior, product performance, adoption, and business impact.
Strong facilitation, communication, and executive-level storytelling skills.
Experience leading cross-functional partnerships across Product, Engineering, Design, Analytics, Operations, and business stakeholders.
Strong experience working inAgile product development andusingmodern software delivery practices.
General understanding of modern application architecture andtechnologyinfrastructure concepts.
Strong organizational skills with the ability to manage multiple initiatives simultaneously.
Preferred Experience
Experiencewith consumer-focused digital products in retail, entertainment, hospitality, travel,and/orticketingindustries.
Experience with customer loyalty programs and personalization platforms.
Experience leveraging AI-enabled tools and technologies to improve product effectiveness and team productivity is preferred.
Famil
Our team will look into this right away.
