Year Round
POSITION SUMMARY
The Senior Product Manager, Digital Product is responsible for defining and delivering customer-facing digital experiences across Alterra Mountain Company and the Ikon Pass ecosystem, with a focus on ecommerce, mobile applications, and the end-to-end guest journey.
This role will lead product strategy and delivery across key experiences including product discovery, cart and checkout, payments, account and post-purchase experiences, and mobile capabilities. The ideal candidate brings strong consumer ecommerce and mobile product experience and a track record of using customer insights and data to reduce friction, improve conversion and engagement, and deliver measurable business and guest outcomes. The Senior Product Manager will partner closely with Engineering, UX/Design, Marketing, Analytics, Customer Experience, Resort Operations, and business stakeholders from discovery through launch and optimization.
ESSENTIAL DUTIESProduct Strategy & Roadmap- Develop and own product vision, strategy, roadmap, and prioritized backlog for customer-facing digital experiences across web and mobile.
- Translate business objectives, guest needs, data, and market opportunities into prioritized product initiatives and measurable outcomes.
- Identify opportunities to improve conversion, revenue, engagement, customer satisfaction, and operational efficiency.
- Balance strategic initiatives, optimization opportunities, technical needs, and customer feedback when making roadmap and prioritization decisions.
Ecommerce & Mobile Product Development- Lead product initiatives across the ecommerce journey, including discovery, cart, checkout, payments, promotions, cross-sell/upsell, account, and post-purchase experiences.
- Define and evolve mobile experiences that support guests throughout the planning, purchase, and on-mountain journey.
- Partner with Engineering, UX/Design, and business teams to deliver integrated experiences across web, iOS, Android, APIs, commerce, identity, content, and customer data platforms.
- Use funnel performance, behavioral analytics, experimentation, and customer feedback to identify friction and improve conversion, adoption, engagement, and revenue.
Product Discovery & Requirements- Lead discovery using customer research, analytics, business needs, and market insights to identify and validate product opportunities.
- Develop product briefs, requirements, user stories, acceptance criteria, and success metrics that clearly define the problem, scope, intended experience, and expected outcomes.
- Partner with UX/Design, Engineering, and QA throughout discovery to evaluate solutions, technical feasibility, dependencies, complexity, and risk.
Product Delivery & Cross-Functional Leadership- Lead cross-functional teams through the product lifecycle from discovery and definition through delivery, launch, measurement, and optimization.
- Own product prioritization and backlog decisions in partnership with Engineering, Design, QA, Program Management, and business stakeholders.
- Manage cross-platform dependencies and product trade-offs based on customer value, business impact, technical feasibility, capacity, and risk.
- Partner effectively with third-party technology and commerce providers and communicate roadmap decisions, progress, risks, and outcomes to stakeholders and leadership.
Measurement & Optimization- Define KPIs, analytics requirements, and measurement plans for product initiatives.
- Monitor ecommerce and mobile performance, including conversion, abandonment, payment success, adoption, engagement, and customer satisfaction.
- Use analytics, A/B testing, experimentation, and customer feedback to measure outcomes and continuously optimize the product experience.
REQUIRED QUALIFICATIONS
- Bachelor's degree in Business, Computer Science, Engineering, Human-Centered Design, or a related field; equivalent professional experience considered.
- 5+ years of product management experience building and delivering customer-facing digital products.
- Demonstrated experience owning or significantly contributing to consumer ecommerce experiences, such as product discovery, cart, checkout, payments, promotions, merchandising, or post-purchase experiences.
- Experience delivering features for native mobile applications on iOS and/or Android.
- Demonstrated ability to lead complex, cross-functional product initiatives from discovery through launch and optimization.
- Strong understanding of customer journeys, conversion funnels, and ecommerce performance metrics.
- Experience defining product requirements, user stories, acceptance criteria, analytics requirements, and measurable outcomes.
- Strong analytical skills and experience using quantitative and qualitative data to make product decisions.
- Experience partnering closely with Engineering, UX/Design, QA, Analytics, Marketing, and business stakeholders.
- Experience working within Agile product development environments and managing prioritized product backlogs.
- Demonstrated ability to influence and align stakeholders without direct authority.
- Excellent written, verbal, and presentation communication skills.
- Ability to operate effectively in a complex environment with multiple platforms, stakeholders, dependencies, and competing priorities.
PREFERRED QUALIFICATIONS
- 7+ years of product management experience with consumer-facing digital products.
- Experience building and optimizing ecommerce and native mobile experiences.
- Experience with checkout, digital payments, customer identity, loyalty, or personalization.
- Familiarity with mobile releases, experimentation, analytics, APIs, and third-party platform integrations.
- Experience using customer research and data to improve conversion, engagement, and customer journeys.
- Experience in retail, travel, hospitality, ticketing, subscription, or marketplace businesses.
- Passion for skiing, snowboarding, mountain recreation, travel, or outdoor experiences.
The base salary range below represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Company’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Denver area base salary range: $120,000 - $156,000 per year
Application Deadline: This position is open and still accepting applications.
