7+ years of product management experience in B2B SaaS, fintech, or payments.
Proven ability to lead cross-functional initiatives from ambiguous requirements to delivery.
Strong analytical skills with experience in dashboard/reporting tools (e.g., Metabase, Looker, Tableau).
Track record of resolving complex customer issues and improving products/processes.
Excellent communication skills to influence and align stakeholders at all levels.
Collaborative mindset with sound judgment on leadership and support roles.
Comfortable operating with incomplete information and adapting to shifting priorities.
Responsibilities
Lead product design and requirements for complex, cross-functional initiatives.
Build and maintain reporting and dashboards for product visibility.
Act as a subject matter expert for customer escalations and issue resolution.
Translate customer feedback into product requirements and prioritization.
Conduct competitive market analysis to assess product positioning.
Support internal and external enablement through training and documentation.
Represent the product in customer-facing settings, including advisory boards and escalation calls.
Benefits
Global Wellness Days: Two paid wellness days off each year.
Birthday Time-Off: Paid day off on your birthday or another day of your choice.
Volunteer Time Off (VTO): 40 hours of paid VTO annually for community initiatives.
Employee Assistance Program (EAP): Free, confidential counseling and resources.
Business Travel Protection: Medical and safety support during business travel.
Referral Bonus Program: Monetary bonuses for successful referrals.
Full Job Description
What You'll Do
Lead product design and requirements across complex, cross-functional initiatives, partnering closely with Engineering, UX, Platform, and Success teams to align on scope, dependencies, and delivery approach.
Build and maintain reporting and dashboards that give internal teams (Product, Growth, Leadership) clear visibility into product adoption, usage, and customer health.
Act as a go-to subject matter expert for customer escalations, partnering with Support, Services, and Engineering to diagnose issues and drive them to resolution.
Translate customer feedback and usage data into clear product requirements and prioritization recommendations.
Conduct competitive market analysis and continually assess the product's competitive position domestically and internationally.
Support and help scale internal and external enablement (webinars, documentation, training) so Support, Services, and Customer Success teams can operate more self-sufficiently.
Represent the product in customer-facing settings, including advisory boards, escalation calls, and adoption reviews.
What You Will Bring to Coupa
7+ years of product management experience, ideally in B2B SaaS, fintech, or payments.
Demonstrated ability to lead cross-functional initiatives from ambiguous requirements through to delivery, coordinating effectively across Engineering, UX, and business stakeholders.
Strong analytical skills, with hands-on experience building or using dashboards/reporting tools (e.g., Metabase, Looker, Tableau) to drive product and business decisions.
A track record of resolving complex customer issues and turning escalations into durable product or process improvements.
Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels.
A collaborative, "roll up your sleeves" mindset paired with sound judgment on when to lead and when to support.
Comfort operating with incomplete information and adapting quickly as priorities shift.
Preferred Skills:
Experience in Expense Management, Corporate Cards, or related Finance/Procurement domains.
Familiarity with SQL and comfort querying data directly to answer product questions.
Experience working with or presenting to customer advisory boards or executive audiences.
Knowledge of ERP systems such as SAP, Oracle, NetSuite, or PeopleSoft.
BA/BS technical degree preferred; MBA is a plus, or equivalent work experience.
This role is fully remote within the US
$125,000 - $174,333 a year
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
About Coupa Software
Coupa Software is a cloud-based business spend management platform that helps companies control their spending and generate savings. The company's platform provides procurement, invoicing, and expense management solutions that enable businesses to manage their spending across various categories, including travel and expense, contingent workforce, and marketing. Coupa Software's platform is designed to be user-friendly and accessible from any device, making it easy for employees to manage their spending and for businesses to track their expenses. The company serves customers in a variety of industries, including healthcare, retail, and manufacturing.
