Amazon

Sr. Product & Customer Insights Manager, Customer Experience and Business Trends

Amazon$136K — $184K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent
  • 5+ years in product/program management, product marketing, or business development
  • Experience working with functional teams and senior stakeholders
  • Proven expertise in quantitative and qualitative research
  • Track record of owning roadmap strategy.

Responsibilities

  • Discover and evaluate global industry trends
  • Translate complex problems into analysis requirements
  • Own and execute large, complex studies from scope to presentation
  • Collaborate with business leaders to drive improvements based on study results
  • Synthesize business priorities and partner needs into team roadmap
  • Foster a culture of experimentation and innovation within the team.

Benefits

  • Comprehensive health insurance including dental and vision
  • 401(k) matching
  • Generous paid time off and parental leave
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Amazon is looking for a Sr. Product & Customer Insights Manager to join our Customer Experience and Business Trends team. Our team's mission is to deeply understand and improve customer experiences globally. As a Sr. Product & Customer Insights manager on the team, you will play a crucial role in shaping the future of our selling partners' experience.

The right candidate will have a passion for understanding the competitive landscape, assessing the end to end experience of selling partners, and building strong partnership across business teams to drive changes. You have a strong foundation in research and analytics, and the ability to understand the business context behind the data while continuously striving to identify actionable insights. You use strong curiosity and creativity to innovate new methodologies and mechanisms to better understand selling partners, while demonstrating strong sense of urgency and commitment.

You will make recommendations to senior leaders, and partner with business leaders in developing business actions that directly impact our selling partners.

Key job responsibilities

- Discover, track, and evaluate global industry trends

- Translate complex business problems into analysis requirements and create hypotheses.

- Own and execute large and complex studies end to end, including scope alignment with business leaders, methodology design, data collection and analysis, recommendations and presenting results to senior leaders

- Work with business leaders and their teams to drive growth, process, and cost efficiency improvements through study results

- Create and contribute to team roadmap by synthesizing business priorities, selling partner needs, and industry trends.

- Contribute to a team culture of experimentation and innovation

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent

- 5+ years of product or program management, product marketing, business development or technology experience

- Experience working across functional teams and senior stakeholders

- Experience in quantitative and qualitative research

- Experience owning/driving roadmap strategy and definition

PREFERRED QUALIFICATIONS

- Experience in influencing senior leadership through data driven insights

- MBA

- Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership

- Experience in areas such as management consulting, internet, technology, retail, consumer goods

- Ability to conduct research in Mandarin Chinese

- Excellent written and verbal communication skills in English, with a proven ability to present in a clear and concise manner to a variety of audiences, including senior leadership

- Experience in retail or 3P businesses or B2B research

- Strong business acumen

- Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 152,200.00 - 206,000.00 USD annually

USA, VA, Arlington - 136,000.00 - 184,100.00 USD annually

USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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