About the RoleHappen Bank is seeking a Sr Privacy & Consent Compliance Manager to lead the Bank's privacy compliance and customer communication preferences programs. In this individual contributor role, you'll help protect customer information, ensure customer communication choices are honored, and maintain compliance with applicable privacy and communication regulations, including the Gramm-Leach-Bliley Act (GLBA), Regulation P, CAN-SPAM, the Telephone Consumer Protection Act (TCPA), and state privacy laws.
You'll partner closely with Legal, Compliance, Marketing, Technology, Operations, and business leaders to translate regulatory requirements into practical policies, controls, and customer experiences. You'll also serve as a trusted advisor to leadership, helping strengthen privacy practices, responsible data stewardship, and the thoughtful adoption of emerging technologies.
What You'll Do- Lead the design, implementation, and ongoing oversight of the Bank's privacy compliance program, ensuring adherence to GLBA, Regulation P, and applicable federal and state privacy laws and regulations
- Monitor regulatory developments, including new and amended state privacy laws, agency guidance, and enforcement trends, and assess their impact on products, processes, and data practices
- Own compliance requirements for customer communications under CAN-SPAM, TCPA, and related federal and state rules, including consent, revocation, and opt-out management across email, text, phone, direct mail, and digital channels
- Establish and maintain customer communication preference standards, ensuring consent and opt-out requests are accurately captured, honored, synchronized across systems, and processed within required timeframes
- Develop and maintain privacy policies, procedures, standards, customer-facing disclosures, and privacy notices, ensuring guidance remains accurate and current
- Provide privacy and communication compliance guidance for new products, marketing campaigns, vendor relationships, data sharing arrangements, and technology initiatives, including privacy-by-design reviews
- Conduct annual privacy risk assessments and ongoing compliance monitoring, identifying gaps and opportunities to strengthen controls and mitigate risk
- Support regulatory examinations, internal and external audits, and regulator inquiries, including preparing responses, coordinating evidence, and developing and tracking corrective action plans through closure
- Partner with Third-Party Risk Management to assess and oversee vendors that handle customer data or conduct communications on Happen Bank's behalf
- Oversee the intake, investigation, and resolution of privacy-related complaints, inquiries, and incidents in coordination with Legal, Information Security, and Customer Care
- Use AI thoughtfully to improve privacy and communication compliance activities, including monitoring, testing, regulatory change analysis, and complaint trend detection, while maintaining appropriate governance, validation, human oversight, and accountability
- Deliver privacy training and awareness programs and develop clear reporting, metrics, and key risk indicators for leadership
About You- 6+ years of experience in banking or financial services, primarily within compliance, risk management, or audit
- Bachelor's degree or higher, or equivalent combination of education and experience
- 3+ years of direct experience in privacy compliance
- Deep understanding of privacy regulations, including GLBA, Regulation P, applicable state privacy laws, CAN-SPAM, and TCPA, with the ability to apply requirements to real-world products and processes
- Strong communication and influencing skills with the ability to build credibility, advise senior leaders, and drive alignment across organizational boundaries
- Strong analytical and problem-solving skills with the ability to interpret ambiguous regulatory requirements and make sound, risk-based decisions
- Ability to balance strategic priorities with detailed execution while managing competing demands in a regulated environment
- Experience collaborating across Legal, Marketing, Technology, Operations, and business teams to support effective privacy and consent compliance practices
- High standards of integrity, ethics, accountability, and attention to detail, with the ability to engage confidently with regulators, examiners, and auditors
- You have hands-on experience using AI tools to accelerate your work and improve output quality, and you're comfortable sharing effective approaches with colleagues. You apply sound judgment around accuracy, data sensitivity, regulatory requirements, and where human validation and oversight remain essential
Nice to Have- Professional privacy certification such as Certified Information Privacy Professional (CIPP/US), Certified Information Privacy Manager (CIPM), Certified Information Privacy Technologist (CIPT), or Artificial Intelligence Governance Professional (AIGP)
- Certified Regulatory Compliance Manager (CRCM)
- Experience supporting regulatory examinations and compliance audits, including developing and tracking timely corrective actions
- Experience with consent and preference management platforms, marketing technology, and customer data environments
- Experience with privacy risk assessments, data inventories, and vendor privacy oversight
Work Location San Francisco, New York
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.
Time Zone Requirements Local hours (PT, ET)
While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements As needed travel to Happen Bank offices and/or other locations, as needed.
Compensation The target base salary range for this position is 140,000-159,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
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