Lam Research

Sr. Mgr, Business Operations Mgmt

Lam Research$137K — $287K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • End-to-end process expertise in CPQ, CRM, and order to cash processes.
  • 10+ years of industry experience with CRM platforms like Microsoft Dynamics, Salesforce, or SAP CRM (semiconductor industry is a plus).
  • Proven ability to drive customer-centric change.
  • Strong global collaboration skills with a strategic mindset.
  • Excellent communication and change management abilities.

Responsibilities

  • Validate and optimize current state processes and procedures.
  • Map current workflows and business rules across functions.
  • Drive continual process improvements aligned with company strategy.
  • Establish measurable goals to support Digital Transformation objectives.
  • Contribute to business process re-engineering and change management strategies.

Benefits

  • Flexible work location models including hybrid options.
  • Comprehensive set of outstanding benefits tailored to support all life phases.
Full Job Description
The impact you'll make

  • Provide inputs for future state process/procedural improvements
    • Support and represent GCO/ BDSO's business units' needs to the broader team
    • Approve the to-be process flows, KPI, and organization to support the process flows
    • Support workstream + functional Lead to map persona journeys, use cases/requirements, test case scenarios to executable objectives
      • Review the design of personas, use cases, test case scenarios, documentation, and training materials
    • Support and/ or approve go no go decision
    • Approve data conversion was performed completely and accurately
    • Develop a good understanding of the new system and act as a subject matter expert post go live including training stakeholders and providing CIP roadmaps
    • Drive adoption and acts as a change agent for the operationalization of newly defined processes, procedures, workflows, and systems within the function
    • Support hyper care and change management teams with training and change-related activities


What you'll do

  • Validate current state processes, procedures, standards, and business rules
    • Work cross-functionally to map current state processes, procedures, standards, and business rules
    • Drive continuous process improvements to help the operations scale in alignment with company strategy
    • Approve changes to business rules, processes, and policies
    • Assess data and confirm analysis results
  • Establishe measurable goals that are aligned with Digital Transformation objectives
    • Support business priorities and dependencies to create the business roadmaps
    • Provide and validates business requirements and deliverables as they pertain to their area of expertise/workstream
    • Contribute to business process re-engineering, change management approach & engagement
    • Support the systems that will be implemented to support the processes


Who we're looking for

The candidate should
  • Possess end-to-end process expertise in CPQ (Configure, Price, Quote) , CRM, and order to cash processes.
  • Be a strategic, self-driven global collaborator
  • Trusted representative and voice for the business unit in corporate settings
  • Demonstrated customer-centric change leadership capability
  • Proficient at change communication with a global engagement mindset
  • Bachelors / Masters with 10 years of industry experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM (semiconductor industry is a plus)


Preferred qualifications

  • CRM and Sales Systems: Hands-on experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM; Microsoft Dynamics experience is preferred.
  • Business Analysis Skills: Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements.
  • Experience: >10 years in business analysis, CRM systems, sales operations, enterprise applications, or digital transformation programs.
  • Process and Data: Strong understanding of sales processes, opportunity management, pipeline management, CRM adoption, data quality, reporting, dashboards, master data management, and enterprise data governance.
  • Delivery and Testing: Experience supporting Agile or Scrum delivery, backlog grooming, sprint planning, UAT, defect management, release readiness, business sign-off, and post-launch hypercare.
  • Communication: Strong analytical and communication skills, with the ability to explain complex business and technical topics clearly to internal and external audiences.
  • Tools: Familiarity with Power BI, SharePoint, Jira Service Management, Confluence, Azure DevOps, or similar collaboration and reporting platforms.
  • Change Management: Experience creating training materials, release communications, user guides, and adoption support for business users.


Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $137,000.00 - $287,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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