Job Description:

We are seeking a talented generalist operator with the raw talent and grit to join our team and grow into a leader and innovator in sales, marketing, customer support, and management operations that drive 10x value by leveraging automation, LLMs, and offshoring to run multiple departments. We expect you to have the drive, and will give you the tools to lead the industry with novel best practices. Versatility is required as you will need to wear many hats and adapt to the company's needs on an ongoing basis.

An ideal candidate does not necessarily have a long resume, but can show a sharp growth trajectory with the ambition to push further. We are looking to develop someone into an industry leader without the constraints of needing to unlearn how it's been done. You will be given the opportunity and the mission to drive new best practices that any company or startup would be envious of.

About You •

Growth Mindset & Adaptability

• You're a "potato" - able to grow and thrive under any circumstances
• You have a track record of rapidly learning complex industries and business domains
• You proactively dive deep into industry knowledge, leveraging tools like LLMs to accelerate your learning
• You're comfortable with ambiguity and can navigate complex enterprise relationships with confidence

Innovation & Execution

• You have a history of building strategic relationships that challenge traditional approaches
• You can point to specific examples where you've used automation or AI to multiply your impact
• You focus on delivering value while building long-term partnerships
• You have experience or strong interest in using technology to scale your effectiveness

Leadership & Relationship Building

• You give and receive direct feedback with grace and professionalism
• You can build deep, trusted relationships with enterprise executives
• You're equally comfortable in formal boardrooms and informal social settings
• You naturally build trust through consistent execution and thoughtful relationship management

Mission Alignment

• You're drawn to meaningful work that impacts families' lives
• You understand that sustained high performance requires maintaining personal wellbeing
• You're excited about becoming a thought leader in the long-term care industry
• You're genuinely passionate about transforming how families prepare for long-term care

The Ideal Background

While we value potential over experience, you likely have:

• Demonstrated ability to manage and grow enterprise relationships
• Experience navigating complex sales cycles and stakeholder relationships
• Track record of improving team efficiency through process innovation and automation
• History of taking initiative and driving results without extensive oversight
• Comfort with technical concepts and ability to do light scripting/automation
• Experience managing both high-level strategic relationships and detailed execution

We're not looking for someone who's done it all before we're looking for someone who has the raw talent and drive to help us pioneer new approaches to enterprise relationship management. If you're excited about pushing boundaries, learning rapidly, and making a real difference in people's lives, we want to talk to you.

About The Role

You will be tasked with owning and scaling mission-critical operations within customer support, sales, marketing, and general operations management. The goal will be to often push beyond industry best-practices by innovating new strategies that leverage LLMs and offshore teams to achieve company-defining results for a fraction of the time and cost of what other companies have previously achieved.

You will be working with our founding US-based team and report directly to our co-founder and COO, Evan Ehrenberg, and you will grow to manage a team of 40+ in the Philippines. You will collaborate on new ideas and implement quickly to test and iterate. Many ideas will not work and will be thrown away. Many ideas will need to be imperfect so that we can implement them faster. Everything will be iterative, no challenge will be too ambitious.

You will be challenged to produce meaningful results every week. It will likely take you more than 40 hours per week to drive industry-leading results. We do not think that 80 hour weeks are effective, and we expect you to limit yourself to 50-60 hour work-weeks. If you want to push harder we will urge you to reflect on ways to be more effective with your time so that you can dedicate your remaining time to benefit your mental and physical health.

We will be in the trenches with you, and together we will create one of the most impactful companies that will help families prepare for what has historically been one of the most devastating times in their lives so that they can face long-term care with confidence and calm.

Key Responsibilities

• Customer Success: Your mission is to surprise and delight our customers through product and customer support initiatives that go above and beyond to make Waterlily their favorite company to work with.
• Marketing & Sales Operations: Think creatively to implement non-traditional growth hacking strategies that outperform paid marketing and elevate our brand.
• Process Automation: Super-charge your impact by leveraging large offshore teams, LLMs, and no-code/low-code solutions to automate workflows to scale low-cost strategies that outperform traditional approaches.
• Team Management: Oversee and coordinate the efforts of an offshore team of over 40 individuals.
• Content Creation: Craft and fine-tune communications to users and industry executives to combine scale with personalization and high standards of communication quality.

Key Skills & Qualifications

• Voracious Learner: Eager to rapidly learn about new industries and departments with the passion and grit to dive deep in specific verticals to gain sufficient context to push the boundaries and improve upon historic best-practices.
• Highly Motivated and a Self-Starter: Ready to take initiative and drive projects forward with minimal supervision or structure.
• Adaptability and Problem-Solving: Thrive in a fast-paced, dynamic environment by quickly adapting to new challenges and finding innovative solutions with minimal direction.
• Extraordinary Copywriting and Email Writing: Ability to create clear, persuasive, and engaging content that resonates with audiences ranging from families to industry executives.
• No-Code/Low-Code Proficiency: Experience with tools like Zapier, Airtable, Google Apps Script, PhantomBuster, or similar to automate tasks and streamline processes.
• GenAI Prompting: Strong skills in creating and tuning GenAI prompts to reliably produce high-quality results.
• Strong Communication Skills: Both written and verbal, with the ability to convey complex ideas simply.

Why Join Us?

• Backed by top VCs: Our investors are renowned for backing innovative companies and helping them grow to become industry leaders.
• Customers Love Us: Check out some of our latest success case studies and customer testimonials and see why our customers love us so much.
• Industry Giants Onboard: After launching in early 2024 we've already closed 3 Fortune 100 customers, 4 insurance carriers, one of the largest LTC providers in the Midwest, and one of the largest insurance distributors in the US.
• Direct Mentorship and Development from our Co-Founders: Receive guidance and resources to develop your skills and become a 10x operator.
• Growth Opportunities: Learn to operate multiple functions and gain diverse experience that will propel your career forward.
• Dynamic Environment: Work in a fast-paced, innovative startup culture that encourages creativity and out-of-the-box thinking.
• Impact: Play a key role in shaping the future of our company and making a tangible difference for families across America and the world.