BristolMyers Squibb

Sr Manager, ServiceNow

BristolMyers Squibb$135K — $163K *
Pharmaceuticals & Biotech
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Degree in Computer Science, Information Systems, or related field, or equivalent experience.
  • 8+ years in IT Risk Management, GRC, Security Operations, or Compliance.
  • Strong communication and collaboration skills with cross-functional teams.
  • Ability to translate complex business needs into actionable Agile stories.
  • Experience in GRC, SecOps, Third-Party Risk, Privacy, or Legal Service Delivery.
  • Independent relationship management with multiple stakeholders in fast-paced environments.
  • Familiarity with vulnerability management tools like Qualys, Wiz, etc.
  • Experience with Privacy Management tools such as OneTrust or ServiceNow Privacy Management.
  • Experience leading platform migration initiatives.
  • ServiceNow Certified System Administrator (CSA) or relevant GRC certifications (CRISC, CISA, CISM).

Responsibilities

  • Independently lead end-to-end initiatives as business partner and technical architect for ServiceNow solutions.
  • Translate business requirements into Agile stories with clear acceptance criteria for offshore teams.
  • Design scalable solutions in ServiceNow across GRC, SecOps, and Legal Service Delivery modules.
  • Manage relationships with process owners and handle escalations in GRC, SecOps, and Legal Service Delivery.
  • Document current-state privacy workflows with the OneTrust team and translate into ServiceNow requirements.
  • Support UAT coordination and manage change and release lifecycle in ServiceNow.
  • Prepare delivery metrics presentations for leadership and support resource planning.

Benefits

  • Health Coverage: Medical, pharmacy, dental, and vision care.
  • Wellbeing Support: Programs like BMS Well-Being Account and Employee Assistance Programs (EAP).
  • Financial well-being benefits: 401(k), disability, life insurance, identity theft benefit, and legal support.
  • Flexible paid time off policies including unlimited PTO.
  • Additional time off options: sick leave, paid volunteer days, and leaves of absence.
  • Eligibility for annual Global Shutdown and summer hours for certain employees.
Full Job Description
Key Responsibilities:

  • Independently lead initiatives end-to-end, acting as both the business partner and technical architect for ServiceNow solutions.
  • Gather business requirements and translate them into Agile stories with clear acceptance criteria for the offshore development team.
  • Design and architect scalable solutions within the ServiceNow platform across GRC, SecOps, and Legal Service Delivery modules.
  • Manage relationships with process owners across GRC, SecOps, and Legal Service Delivery, handling day-to-day escalations.
  • Partner with the OneTrust team to document current-state privacy workflows and translate them into ServiceNow Privacy Management requirements.
  • Ensure feature parity, capture acceptance criteria, and support knowledge transfer during platform migrations.
  • Coordinate User Acceptance Testing (UAT) with stakeholders and support change and release lifecycle management in ServiceNow.
  • Prepare and present delivery metrics to leadership, coordinate with vendors, and support resource planning.
  • Ensure clear communication and transparency within the team and stakeholders.
  • Identify opportunities for new/improved architecture opportunities.
  • Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.


Qualifications & Experience

  • Degree in Computer Science, Information Systems, related field, or equivalent work experience.
  • 8+ years of experience in IT Risk Management, GRC, Security Operations, or Compliance domains.
  • Excellent communication and collaboration abilities to work effectively with cross-functional teams.
  • Strong capability to operate in a techno-functional role, translating complex business needs into actionable Agile stories with precise acceptance criteria.
  • Proven proficiency in at least two (preferably three) of the following areas: GRC, SecOps, Third-Party Risk, Privacy, or Legal Service Delivery.
  • Proven ability to manage relationships with multiple stakeholders and work independently in a fast-paced environment.
  • Familiarity with vulnerability management processes and tools, such as Qualys, Wiz etc.
  • Experience with Privacy Management tools such as OneTrust or ServiceNow Privacy Management.
  • Experience leading platform migration or consolidation initiatives.
  • ServiceNow Certified System Administrator (CSA) or relevant GRC certifications such as CRISC, CISA, or CISM.
  • Experience in the pharmaceutical, life sciences, or a similarly regulated industry.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Princeton - NJ - US: $135,320 - $163,976

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:
  • Health Coverage: Medical, pharmacy, dental, and vision care.
  • Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
  • Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.


Work-life benefits include:

Paid Time Off
  • US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
  • Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays


Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

About BristolMyers Squibb

BristolMyers Squibb Careers

Join the vibrant team at BristolMyers Squibb, a leader in global biopharmaceutical innovation, where your career growth is as important as the life-changing solutions we develop. At BristolMyers Squibb, we are committed to fostering a diverse and inclusive workplace that encourages professional growth and development. Work You’ll Do Embark on a career with BristolMyers Squibb and be part of a company that’s dedicated to discovering, developing, and delivering innovative medicines that help patients prevail over serious diseases. With us, you’ll contribute to a culture that embraces scientific innovation, responsible leadership, and community outreach. Explore job opportunities in various fields from research to marketing, and join a team that values leadership and diversity. Our commitment to career growth means we support your journey with extensive training programs, leadership development opportunities, and a global, diverse network of professionals. Innovative Work At BristolMyers Squibb, innovation is at the core of everything we do. From pioneering research in oncology to breakthroughs in immunology, our professionals have the opportunity to make significant contributions to the field and impact lives globally. Our collaborative environment encourages team members to challenge the status quo and bring forward ideas that pave the way for groundbreaking solutions. Be Part of a Great Team Working at BristolMyers Squibb means being part of a team that supports your aspirations and shares your values. Our culture thrives on teamwork, respect, and diversity, creating a workplace where everyone can achieve their potential. Enjoy the benefits of being part of a company that values work-life balance, provides competitive benefits, and fosters an environment where skills and leadership are developed through hands-on experience and comprehensive mentorship programs. Future-Proof Your Career With a multitude of job opportunities ranging from internships to full-time positions, BristolMyers Squibb is not just hiring; we’re building futures. We equip our employees with the tools needed for success, including advanced training in diverse skill sets, leadership programs, and opportunities for professional networking and growth. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference. Explore our career portal for all current job listings and be sure to submit your resume. Keep Up to Date Stay informed with the latest company news, career tips, and industry insights from BristolMyers Squibb. Our careers blog is a resource for potential and current employees looking to maximize their career potential. Job Alert Emails Customize your subscription to receive job alerts and insider information tailored to your preferences. Discover the exciting and rewarding career opportunities that await at BristolMyers Squibb. At BristolMyers Squibb, your career is just the beginning – it’s a pathway to personal and professional fulfillment. Join us and make a global impact.
Learn more about BristolMyers Squibb
Size
32,200 employees
Market Cap
$156.3 billion
Industry
Net Income
-$9 billion
Founded
1887
5 Year Trend
+19%
Revenue
$42.5 billion
NASDAQ

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