Description:Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Position Summary:The Senior FP&A Manager - Operations is a senior member of the FP&A Operations team and acts as the principal deputy to the Director of FP&A Operations. The role leads operational performance management, ensuring Operations leaders and the C-suite have timely, accurate and actionable insight into financial and operational results. This position owns weekly KPI reporting and the preparation of monthly performance-review packs, with particular focus on labor productivity, controllable costs and forecast delivery. The role works directly with Operations leaders to identify the causes of performance gaps, agree corrective actions and track delivery. It also supports the Director in coordinating FP&A priorities and developing junior members of the team.
Responsibilities:1. Act as the principal deputy and second-in-command to the Director of FP&A Operations, helping coordinate team priorities, maintain delivery standards and represent the function in meetings when delegated.
2. Lead the operational performance-management cadence, establishing clear reporting routines, performance measures and accountability across banners, regions and sites.
3. Own and continuously improve weekly and monthly reporting of key operational metrics, including sales, transactions, average transaction value, fuel gallons, margin, labor, controllable costs and other business drivers.
4. Own the preparation of monthly performance-review packs and presentations for Operations leadership and the C-suite, combining financial results, operational KPIs, executive commentary, risks, opportunities and focused calls to action.
5. Create clear, executive-quality slides, reports and dashboards that explain performance drivers and enable timely, commercially informed decisions.
6. Partner closely with Operations leaders to investigate performance gaps, identify root causes, agree practical corrective actions and track delivery through subsequent performance-review cycles.
7. Lead labor-performance reporting and analysis, including labor hours, labor cost, average wage rate, overtime, transactions per labor hour, labor-to-sales measures and other productivity indicators.
8. Identify labor-efficiency opportunities by banner, region and site; partner with Operations, HR and Payroll to develop initiatives, quantify expected benefits and monitor sustainable delivery.
9. Lead the end-to-end operating forecast cycle, including timetable management, assumptions, submissions, consolidation, challenge, scenario analysis, risks and opportunities, and executive commentary.
10. Lead the preparation of annual operating budgets, ensuring plans are driver-based, aligned with operational priorities and supported by clear assumptions and ownership.
11. Improve FP&A reporting tools, data quality, controls and processes through increased automation, consistent KPI definitions and efficient production of management information.
12. Mentor and develop junior FP&A team members through coaching, quality review, knowledge sharing and constructive feedback; provide day-to-day direction where assigned.
13. Lead ad hoc operational analysis and special performance-improvement projects for the Director, Operations leadership and senior management as required.
Working Relationships:Operations leadership and internal partners across Cumberland Farms, including Finance, Accounting, HR, Payroll, IT and Marketing; broader FP&A teams at Head Office.
Requirements:Minimum Education: Bachelor's degree in a business related field
Preferred Education: Bachelor's degree in Finance or Accounting or relevant experience
Minimum Experience: 5-10+ years in Finance/Accounting
Preferred Experience: 5-10 + years in FP&A at a retail organization
Licenses/Certifications:Soft Skills:- Excellent oral and written communication skills
- Proficient in Microsoft Office Suite
- Must possess analytical abilities, act strategically and plan and manage execution of initiatives
- Ability to adapt to a dynamic, rapidly changing business environment
- Ability to multitask, keep teams on track and meet constant deadlines timely
- Readily identify needs and requirements and establish plans and processes to ensure successful results.
- Creativity, flexibility and an entrepreneurial mindset to the solution of business issues; Sound business judgment and ability to think strategically
- Experience in fast paced, start-up environments are preferred - able to work comfortably under pressure, frequently changing landscape and tight deadlines
- Strong analytical, critical thinking, problem-solving, negotiation, research, presentation and organization skills.
- Team player with strong work ethics and honesty
- Ability to mentor and develop financial analyst level talent, even if not direct reports
- Ability to influence others and drive business performance
- Familiarity with Generally Accepted Accounting Principles (GAAP)
Travel:Ability to travel independently 0-10%, or more as needed, including to company offices
Hours & Conditions:Monday - Friday 8 hour day on a Hybrid setting
Physical Requirements:Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
Additional Info:At Cumberland Farms, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
