Sr. Manager, Enterprise Program Management

Job Responsibilities:

• Lead end-to-end program management for high-priority, enterprise-wide initiatives from definition and planning through implementation, adoption, and sustained value realization.
• Translate enterprise strategy into integrated roadmaps, milestones, workplans, decision points, resource requirements, and measurable outcomes.
• Coordinate business, technology, finance, people, operations, and other functional workstreams to maintain alignment and execution momentum.
• Establish clear scope, objectives, roles, decision rights, success measures, and escalation paths for each program.
• Manage interdependencies across workstreams, functions, vendors, systems, and organizational changes.
• Drive timely completion of commitments while maintaining appropriate rigor around scope, schedule, budget, risk, quality, and benefits.

• Support the Senior Director in operating the PMO and preparing the information, analysis, and recommendations needed for effective enterprise decision-making.
• Maintain an integrated view of active programs that clearly communicates initiative health, milestones, dependencies, risks, decisions, resource needs, and expected outcomes.
• Coordinate information across program teams so leadership has a consistent, accurate understanding of progress and emerging concerns.
• Ensure decisions are documented, communicated, assigned to accountable owners, and followed through to closure.
• Continuously improve PMO standards, operating cadences, and reporting practices so they enable speed, transparency, and execution without creating unnecessary bureaucracy.

• Design and manage operating cadences for steering committees, executive reviews, core teams, workstream meetings, and other governance forums.
• Develop concise, decision-oriented executive materials, including status updates, pre-reads, portfolio views, risk summaries, milestone reviews, and recommendation papers.
• Facilitate meetings that drive decisions, resolve issues, clarify ownership, and maintain alignment across a complex stakeholder group.
• Serve as an objective integrator: bring forward clean recommendations and escalations while ensuring the appropriate business leader remains the decision-maker.
• Tailor communication for different audiences, from executive leadership to functional owners and extended project teams.

• Establish and maintain disciplined RAID management across enterprise programs and portfolios.
• Identify emerging risks, cross-functional dependencies, decision gaps, and delivery constraints before they affect critical milestones.
• Partner with workstream and functional leaders to develop mitigation plans, resolve issues, and escalate items at the right altitude.
• Monitor changes in scope, sequencing, assumptions, resources, and business context; assess impact and recommend adjustments.
• Create transparency around tradeoffs and ensure that risks and decisions are connected to the enterprise outcomes they may affect.

• Help teams move initiatives beyond launch by planning for adoption, process ownership, capability building, communications, training, and ongoing performance management.
• Partner with initiative sponsors and functional owners to define future-state processes, operating models, handoffs, and governance.
• Ensure transformation programs are practical, scalable, and sustainable within the operating environment.
• Establish and lead a disciplined post-implementation hindsighting process that compares intended outcomes with actual results, including adoption, business performance, operational impact, timing, cost, and stakeholder experience.
• Facilitate structured post-implementation reviews with sponsors, workstream leaders, and delivery partners to identify root causes, lessons learned, repeatable practices, and improvement opportunities.
• Translate hindsight findings into clear recommendations, action owners, and follow-up commitments; track those actions through closure and feed the learning into future program planning and PMO standards.
• Use data and stakeholder insight to identify opportunities to simplify work, reduce friction, and strengthen the organization’s ability to deliver change.

• Develop and maintain practical PMO standards, templates, playbooks, dashboards, and tools for planning, reporting, governance, and execution.
• Coach project leaders on integrated planning, milestone management, risk and dependency management, stakeholder engagement, change control, resource planning, and benefits realization.
• Help build a consistent, service-oriented PMO experience across functions while adapting the level of process to the size, complexity, and risk of each initiative.
• Contribute to PMO capability assessments, operating-model design, resource planning, and continuous improvement.

What Success Looks Like:

• The Senior Director and senior leaders have accurate, decision-ready information on active enterprise programs, including progress, risks, dependencies, decisions, and expected outcomes.
• Enterprise programs have clear outcomes, accountable owners, realistic plans, visible dependencies, and effective escalation paths.
• Cross-functional teams operate with greater alignment, transparency, and follow-through.
• Governance forums focus on decisions and outcomes rather than status collection.
• Risks and dependencies are surfaced early enough to influence outcomes.
• Major initiatives are operationalized with clear ownership, adoption plans, measurable benefits, and a defined post-implementation review.
• Hindsighting consistently converts delivery experience and business results into actions that improve future programs.
• The PMO is viewed as a high-value execution partner, not merely a reporting or administrative function.

Candidate Profile & Qualifications:

·         Bachelor’s degree in business, operations, finance, technology, project management, or a related field; advanced degree is a plus.

·         7+ years of experience in enterprise program management, PMO leadership, business transformation, management consulting, strategic planning, or a related discipline.

·         Demonstrated experience leading complex, cross-functional programs with significant business impact and senior-leader visibility.

·         Experience supporting PMO operating models, governance cadences, program standards, reporting routines, or execution frameworks.

·         Strong command of program-management fundamentals, including integrated planning, critical-path management, RAID, dependency management, change control, resource planning, and benefits realization.

·         Proven ability to influence and align senior stakeholders and functional leaders without direct authority.

·         Experience translating strategy into practical execution plans, operating models, adoption plans, and measurable outcomes.

·         Excellent executive communication, facilitation, written communication, analytical, and organizational skills.

·         Strong business judgment and comfort making recommendations in ambiguous, fast-moving environments.

·         Ability to manage multiple priorities while maintaining attention to detail and a clear focus on enterprise outcomes.

·         Experience working across business and technology teams is preferred.

·         PMP or comparable certification is preferred but not required.

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