Sr. Manager, CX Research

Pfizer • $124K — $207K *

Bothell, WA 98012In-Person

Pharmaceuticals & Biotech

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor’s or Master’s in Human-Centered Design, Psychology, Market Research, or related field with quantitative background.
7+ years in CX, UX, or product research; 5+ years with a Master's.
Proficiency in qualitative research, experimentation, and usability methods; strong foundation in applied statistics.
Hands-on experience in planning and executing studies independently, using Python or R.
Experience integrating AI tools into research workflows to enhance insights generation.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with agile product development.

Responsibilities

Design, execute, and analyze qualitative and quantitative research studies independently.
Translate research findings into actionable insights for product development.
Integrate AI into workflows to speed up research processes.
Collaborate with product managers to prioritize features based on user impact.
Manage multiple research projects simultaneously while aligning with business strategies.
Mentor junior researchers and promote best practices in research methods.
Advocate for customer-centric solutions within engineering teams.

Benefits

401(k) plan with matching contributions and additional retirement savings contributions.
Paid vacation, holidays, and personal days.
Paid caregiver/parental and medical leave.
Comprehensive health benefits including medical, dental, and vision coverage.
Potential for relocation assistance based on business needs.

Full Job Description

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping colleague-centric product development within Pfizer Digital & Technology, reporting to the Director, CX Research. This role leads moderately complex qualitative research, experimentation, and usability studies, manages cross-functional collaborations, and translates colleague insights into actionable product recommendations. This is a hands-on role: the Sr. Manager personally designs, executes, and analyzes research and experiments without reliance on external vendors, applies behavioral and telemetry data analysis to understand how colleagues actually work, and integrates AI into research workflows to move quickly from analysis to insight to action, all while managing multiple priorities in a fast-paced, agile environment.

Role Responsibilities

Personally design, execute, and analyze qualitative and quantitative research studies end to end including sampling, instrument design, and statistical analysis to uncover customer pain points and workflows, without reliance on external vendors.

Translate findings into actionable insights for product design and development.

Integrate AI into research workflows, using AI tools to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.

Collaborate with product managers to prioritize features based on user impact and key performance indicators (KPIs).

Manage multiple research projects simultaneously in a fast-paced environment, balancing competing priorities while ensuring strategic alignment.

Mentor junior researchers and promote best practices.

Advocate for customer-centric solutions within engineering teams.

Foster strong, strategic relationships with senior stakeholders to ensure alignment, trust, and collaboration on key business priorities.

Basic Qualifications

Bachelor’s of experience or Master’s in Human-Centered Design, Psychology, Market Research, or a related field; background in a quantitative or statistical discipline.

7+ years with Bachelors or 5+ years with Masters in CX, user experience (UX), or product research, including hands-on execution and delivery of studies.

Proficiency in qualitative research, experimentation, and usability methods, with a strong applied statistics foundation including experimental design, power analysis, and significance testing applied to behavioral and telemetry data.

Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability tests, and experiments without reliance on external vendors, using tools such as Python or R for behavioral and telemetry analysis, usability-testing platforms, and survey or statistical software (e.g., Qualtrics, SPSS) as needed.

Experience integrating AI into research workflows, using AI-driven research and analytics tools to accelerate the path from analysis to insight to action and improve the speed, scale, and quality of insights.

Comfortable managing multiple concurrent priorities and delivering in a fast-paced environment.

Experience in agile product development.

Ability to synthesize complex qualitative and behavioral data into compelling narratives.

Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms.

Preferred Qualifications

Experience applying behavioral insights in product design.

Strong project management and cross-functional leadership.

Excellent communication and stakeholder engagement skills.

The annual base salary for this position ranges from $124,400.00 to $207,400.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. * The annual base salary for this position in Tampa, FL ranges from $111,900.00 to $186,500.00. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Marketing and Market Research

About Pfizer

Hospira, Inc. is the provider of injectable drugs and infusion technologies. Through its broad, integrated portfolio, Hospira is uniquely positioned to Advance Wellness™ by improving patient and caregiver safety while reducing healthcare costs. The company is headquartered in Lake Forest, Ill., and has approximately 16,000 employees.

Pfizer Careers

Joining Pfizer’s global team offers more than just job opportunities; it’s a chance to be a part of a company that leads with science and innovates for better health. As a leading biopharmaceutical company, Pfizer is at the forefront of transforming lives through innovation, leadership, and diversity. Work You’ll Do At Pfizer, you will collaborate with some of the brightest minds in the industry, engaging in work that enhances global health and saves lives. Our culture thrives on intellectual curiosity, professional growth, and inclusivity, making every day a learning opportunity. Here, your skills will be honed, your professional acumen will be expanded, and you will be part of a team that values the power of diverse insights to drive success. Pfizer’s Leadership and Growth Lead and innovate with Pfizer, where we value the growth of each employee. Our leadership is committed to providing employees with the training and resources needed to excel in their careers. Pfizer offers a variety of career paths, including roles in research, marketing, finance, technology, and more, each offering a unique blend of challenges and rewards. Internship and Employment Opportunities Start your career with Pfizer through our internship programs or dive straight into a full-time position. We are hiring individuals who are passionate about healthcare and who seek to make a difference in the world. Our internships provide invaluable industry experience, networking opportunities, and a potential pathway to full-time employment. Benefits and Culture Pfizer is dedicated to fostering a workplace where all employees feel valued and can achieve their full potential. We offer competitive benefits packages that support the health, well-being, and financial security of our employees and their families. At Pfizer, you’ll find a culture that encourages collaboration, innovation, and continuous learning. Join Our Team Explore the numerous job opportunities at Pfizer by searching open positions that match your skills and interests. We look for driven, curious, and innovative team players who are ready to advance their careers in a transformative company. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Pfizer. Interview and Resume Tips Prepare for your future with Pfizer by utilizing our resources for resume building and interview preparation. We provide guidance on how to effectively showcase your skills and experiences to align with the needs of a position at Pfizer. Our goal is to help you succeed in securing a role that suits your professional goals and personal growth aspirations. Pfizer: A Place Where You Can Make a Difference Every position at Pfizer contributes to our mission of making the world a healthier place. Whether through direct patient care, research innovation, or corporate roles that support our operations, your work will have global impact. Join us in our journey to change lives—explore Pfizer careers today.

Learn more about Pfizer

Size

79,000 employees

Market Cap

$285.9 billion

Industry

Pharmaceuticals & Biotech

Net Income

$9.6 billion

Founded

1849

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