Sr. Finance Renewals & Retention Manager

CrowdStrike Holdings, Inc. • $130K — $200K *
Sunnyvale, CA 94087In-Person
Finance & Insurance
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 12+ years in FP&A, sales finance, or consulting with SaaS/subscription expertise.
  • Hands-on experience managing a renewals business with direct ownership of forecasting and renewal rates.
  • Deep understanding of ARR, churn dynamics, and multi-year contract impacts.
  • Strong analytical skills with the capability to handle large datasets and structure ambiguous problems.
  • Proficient with Excel/Sheets, SQL, and ideally Python for advanced modeling.
  • Experience leveraging AI tools for enhanced analysis and reporting.
  • Excellent communication skills with proven ability to influence senior leadership.

Responsibilities

  • Own and manage comprehensive renewals forecasting on various timelines.
  • Drive analytics related to retention and success metrics, identifying risks and opportunities.
  • Diagnose churn through collaboration with analytics teams to create robust data solutions.
  • Utilize AI tools to enhance analytical efficiency and automate reporting processes.
  • Transform insights into actionable strategies for improving retention and revenue recovery.
  • Collaborate with sales leaders to test assumptions and support complex renewal structures.

Benefits

  • Market leader in compensation and equity awards
  • Comprehensive wellness programs for physical and mental health
  • Competitive vacation and holidays for employee recharges
  • Paid parental and adoption leaves
  • Professional development opportunities available for all levels
  • Employee networks and community connection opportunities
  • Vibrant office culture with world-class amenities
  • Great Place to Work Certified globally
Full Job Description


About the Role:

Own the finance and analytics leadership for a multi-billion-dollar renewals business - one of the most important drivers of durable growth in CrowdStrike's SaaS business. Joining a fast-paced GTM Finance team, you'll be the subject matter expert for all things renewals: forecasting, reporting, and churn and contraction analysis, building the models and analyses that inform decisions by CrowdStrike's senior management team and support the company-wide planning process. This is a high-visibility individual contributor role for someone who has already supported or managed a renewals business and wants to own a business, not just report on it. We're looking for a deeply analytical finance professional who uses AI and modern data tooling to work faster and go deeper than a traditional finance role allows, partnering daily with Sales Operations, field and Renewals sales leaders, Deal Desk, Corporate Finance, and Data & Analytics team.

What You'll Do:
  • Own the renewals forecast - bottoms-up weekly, quarterly, and annual forecast covering subject-to-renew (STR), on-time renewal rates, price uplift, expansion, and churn/contraction. Reconcile to Corp FP&A's ARR and revenue plan; explain variances with quantified drivers.
  • Drive retention analytics & success metrics - own GRR, NRR, and logo retention reporting. Identify risk and whitespace across geo/theater, segment, channel/route-to-market, industry/vertical, product, cohort, tenure, and contract term.
  • Diagnose churn and contraction - partner with Sales Operations and Data & Analytics to build a rigorous reason-code taxonomy (budget cuts, M&A, competitive loss, low utilization, product gaps, sponsor change, right-sizing), validate data quality, build early-warning signals, and quantify at-risk ARR.
  • Apply AI to scale your impact - use AI/LLM tools and predictive techniques to accelerate analysis, mine unstructured inputs (renewal notes, CRM commentary, support and win/loss data) for churn signal, build propensity-to-renew and at-risk scoring, and automate recurring reporting and variance commentary.
  • Turn insight into action - size the addressable portion of churn, recommend targeted retention plays with expected ARR recovery, and measure realized impact.
  • Business partner - pressure-test pipeline coverage and capacity assumptions with sales leaders; support Deal Desk on complex renewal structures, pricing, uplift, and multi-year/co-term strategy; provide inputs to renewals quota and comp design.


What You'll Need:
  • 12+ years in FP&A, GTM/Sales Finance, Strategic Finance, banking, or consulting.
  • Proven SaaS/subscription experience with direct, hands-on ownership of a renewals book - forecasting STR, driving renewal rates and uplift, and partnering with a Renewals or field sales organization on a recurring cadence.
  • Deep fluency in ARR, STR, GRR/NRR, churn and contraction, expansion, multi-year and co-term dynamics, bookings-to-revenue bridges, and deferred revenue/RPO.
  • Exceptional analytical and quantitative skills - able to structure ambiguous problems independently, work with large and imperfect datasets, and reach a defensible conclusion without a template. Advanced Excel/Sheets modeling and SQL required; Python a plus.
  • Demonstrated use of AI tools to improve analytical output and productivity (LLM-assisted analysis, code/SQL generation, summarization of unstructured data, reporting automation), with sound judgment on validation, data governance, and where not to rely on AI.
  • Track record of forecast accuracy and credibility with senior sales leadership; strong ability to influence without authority and communicate complex analysis as a clear executive recommendation.
  • Hands-on with Salesforce/CPQ and one or more of Clari, Anaplan/Pigment, Tableau/Power BI/Looker, Snowflake/Databricks;
  • Bachelor's in Finance, Economics, Engineering, or a related quantitative field.
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.


Preferred:
  • MBA preferred
  • SaaS experience in a GTM Finance function
  • Cybersecurity or enterprise software; channel and multi-tier distribution economics
  • Predictive/statistical modeling (churn propensity, cohort, regression)


#LI-MJ1

Benefits of Working at CrowdStrike:
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe


The base salary range for this position for all U.S. candidates is $130,000 - $200,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here.

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. Careers

Joining CrowdStrike Holdings, Inc. presents an unparalleled opportunity to advance a career in the tech industry with a company at the forefront of digital security. As a leader in cybersecurity solutions, CrowdStrike Holdings, Inc. offers a range of job opportunities that cater to a variety of skills and experiences, from entry-level positions to senior leadership roles.

Explore Job Opportunities

CrowdStrike Holdings, Inc. is continuously seeking talented individuals who are passionate about protecting organizations against cyber threats. With a commitment to innovation and excellence, the company is hiring professionals who are eager to contribute to a team that values hard work and creative solutions.

Innovation and Professional Growth

At CrowdStrike Holdings, Inc., employees are encouraged to push the boundaries of technology and leadership. The company supports professional growth through robust training programs, including leadership development and diversity training, ensuring that every team member has the resources to thrive in their career.

Culture and Benefits

The culture at CrowdStrike Holdings, Inc. is dynamic and inclusive, fostering a workplace where diversity is celebrated and every voice is heard. Employees enjoy comprehensive benefits that support both their professional and personal lives, enhancing job satisfaction and team morale.

Internship Programs

For those starting their career, CrowdStrike Holdings, Inc. offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that deliver real-world solutions.

Networking and Career Advancement

CrowdStrike Holdings, Inc. emphasizes the importance of networking within the industry, offering numerous opportunities for employees to connect with thought leaders and innovators. These connections can lead to career advancement and a deeper understanding of the cybersecurity landscape.

Applying for a Position

To apply for a position at CrowdStrike Holdings, Inc., candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture and team.

Stay Connected with CrowdStrike Careers

Interested candidates can stay informed about new openings and company news by subscribing to job alert emails. This personalized service ensures that potential applicants are the first to know about new opportunities that match their career interests and skills.

Join the Team

CrowdStrike Holdings, Inc. is looking for curious, creative, and solution-driven team players. Explore the employment opportunities on the CrowdStrike Holdings, Inc. careers page to find a position that matches your skills and passions.

SEARCH CROWDSTRIKE JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at CrowdStrike Holdings, Inc.

READ CAREERS BLOG

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting at CrowdStrike Holdings, Inc.
Learn more about CrowdStrike Holdings, Inc.
Industry
Information Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at CrowdStrike Holdings, Inc.

More Finance & Insurance Jobs

Find similar Sr. Finance Renewals & Retention Manager jobs:

NationwideSunnyvale, CA