About the Role:

Join CBRE as a Senior Facilities Manager, where you'll oversee a portfolio of retail sites for one of our leading technology clients in the Bay Area and California. This hybrid role combines strategic oversight with hands-on engagement-you'll regularly engage the client and visit retail locations weekly to ensure smooth operations and exceptional service.

In this position, you will act as a Subject Matter Expert in building operations and maintenance activities while delivering hospitality-driven customer service and operational excellence across multiple sites.

Responsibilities include managing daily operations, preventative and reactive maintenance across mechanical, electrical and plumbing (MEP) activities, and compliance. In addition, vendor management and governance is critical while fostering strong relationships with store managers, property managers and landlords. Your leadership will ensure seamless service delivery and a positive, productive environment for our client's teams.

This is more than facilities management-it's an opportunity to shape workplace experience and drive performance across a dynamic portfolio.

What You'll Do:

Store Operations & Service Delivery
Serve as the primary facilities partner for Retail stores within the assigned region. Build strong relationships with store leadership and stakeholders through proactive communication, responsiveness, and hospitality-driven customer service. Conduct structured on-site reviews at each location a minimum of twice per month to identify facility-related issues, assess operational performance, and implement solutions that improve efficiency, reliability, and the overall workplace experience.

Vendor & Contractor Management
Lead and coordinate facility maintenance, repairs, and service delivery through third-party vendors, contractors, and service providers. Manage vendor performance through work order management systems, regular business reviews, site inspections, and service metrics to ensure contracted services meet operational expectations. Review and oversee vendor-related expenditures, invoicing, and procurement activities as appropriate.

Project & Program Oversight
Support facility-related capital projects, renovations, store openings, and operational initiatives by partnering with cross-functional teams including Real Estate, Design, Innovation, Standards, Merchandising, Security, IS&T, and Development teams. Provide operational guidance and feedback to ensure projects are delivered in alignment with business objectives, facility standards, and long-term maintainability requirements.

Budget & Financial Management
Manage annual operating and capital budgets, including forecasting, financial reporting, and expense tracking. Evaluate repair-versus-replacement opportunities, develop cost-effective solutions, and participate in vendor sourcing, bidding, contract negotiations, and scope development to ensure strong financial stewardship across the portfolio.

Building Systems & Technical Expertise
Apply advanced facilities and building systems knowledge to oversee the operation, maintenance, and continuous improvement of mechanical, electrical, plumbing, controls, lighting, landscaping, and other critical infrastructure. Diagnose and resolve complex operational issues while ensuring facilities are maintained to the highest standards of quality, safety, and performance.

Compliance, Safety & Quality Assurance
Conduct regular facility inspections and audits to ensure compliance with company standards and applicable local, state, and federal regulations. Support environmental health and safety (EHS) programs, promote safe working environments, and maintain quality assurance processes that drive operational excellence across all locations.

Leadership & Continuous Improvement
Serve as a trusted advisor and subject matter expert for facilities operations. Foster collaboration among internal teams, vendors, and stakeholders while promoting CBRE's RISE values. Identify opportunities to improve processes, service delivery, maintenance programs, and operational standards, driving continuous improvement across the portfolio.

Sustainability & Environmental Responsibility
Support sustainability initiatives related to store operations, including energy efficiency programs, waste reduction efforts, renewable energy initiatives, and environmentally responsible vendor and material selections. Partner with stakeholders to advance client and CBRE sustainability goals.

What You'll Need:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Construction Management, Facilities Management, Architecture, or a related field, or an equivalent combination of education and experience. Relevant certifications such as CFM, FMP, IFMA, BOMA, or PMP are preferred.
• 7+ years of facilities management, engineering operations, construction, or related experience. An engineering or technical background is strongly preferred.
• Demonstrated experience supporting retail, workplace, or customer-facing facilities environments, preferably for a global consumer technology organization.
• Deep knowledge of building systems including mechanical, electrical, plumbing, controls, fire-life safety, lighting, landscaping, and related infrastructure systems.
• Experience developing and executing preventive maintenance programs and managing vendor performance to ensure operational excellence.
• Strong financial acumen, including experience managing operating and capital budgets, forecasting, contract negotiations, and vendor service agreements.
• Proven ability to evaluate repair-versus-replacement decisions and balance operational risk, service quality, and cost management.
• Excellent communication, customer service, and relationship management skills, with the ability to engage effectively with clients, vendors, store leadership, and cross-functional business partners.
• Proven leadership skills with the ability to influence stakeholders, drive accountability, and align operational goals across multiple teams and functions.
• Experience in hospitality-focused, workplace experience, or client-facing service environments preferred.
• Demonstrated experience working with facility operations teams, utility providers, government agencies, architects, designers, contractors, and development teams.
• Excellent organizational skills with a proactive, solutions-oriented mindset and the ability to manage multiple priorities in a dynamic environment.
• Valid driver's license required. Must be willing and able to travel to client sites throughout the assigned portfolio, including regular on-site store visits and occasional overnight travel as required.
• Proficiency in Microsoft Office Suite and the ability to learn and utilize new technologies, systems, and equipment.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

• Competitive Benefits: CBRE offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan starting the first day of the month following your start date.

• Professional Development: We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities.

• Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company.

California Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Sr. Facilities Manager position is $165,000 annually and the maximum salary for the Sr. Facilities Manager position is $180,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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