Bachelor's Degree in engineering, sciences, or business; MBA preferred
9+ years of progressively advancing account management and/or business development experience
Experience in cloud, enterprise, or compute as a Program Manager or Global Program Manager
Knowledge of IA Infrastructure
Preference for experience in power and thermal management
Responsibilities
Guide program team in developing strategic plans and goals for client projects
Oversee scheduling and coordination of product implementations for clients
Determine data requirements and deliverables with clients and operations
Facilitate effective communication across teams to ensure smooth project transitions
Coordinate with management to monitor key metrics for customer satisfaction
Innovate and authorize projects to enhance customer value propositions
Participate in major contract negotiations and support business development initiatives
Benefits
Full range of medical, dental, and vision plans
Life Insurance
Short-term and Long-term Disability
Matching 401(k) Contributions
Vacation and Paid Sick Time
Tuition Reimbursement
Full Job Description
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Sr Director, Global Program Management located in Austin, TX.
Reporting to the VP, Program Management the Sr Director, Global Program Management role is responsible for developing corporate, global and organizational policies, and directing cross functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention in order to generate growth for the business.
What a typical day looks like:
Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex's products and services. Act as the primary point of contact between the business and its clients.
Oversee the scheduling, coordination and implementation of contracted Flex's products and services for assigned clients.
Coordinate with the client and Flex operations to determine data requirements, production schedule and deliverables as required.
Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes.
Work with the Director and Management team with regard to coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored.
Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex.
Participate in and/or support major contract negotiations.
Be responsible to drive, collaborate and steer business development activities to win replacement and growth business.
Provide business proposal support and inputs for existing and new business.
Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process.
Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
The experience we're looking to add to our team:
A Bachelor's Degree in engineering, sciences or business; MBA is preferred.
Requires 9 years of progressively advancing account management and/or business development experience.
Demonstrated experience in working within cloud, enterprise, compute customers as a Program Manager or Global Program Manager.
IA Infrastructure
Power, thermal management preferred
KR13
What you'll receive for the great work you provide:
Full range of medical, dental, and vision plans
Life Insurance
Short-term and Long-term Disability
Matching 401(k) Contributions
Vacation and Paid Sick Time
Tuition Reimbursement
Application Deadline:
Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume. Job Posting Start Date 08-12-2026 Job Posting End Date 11-27-2026 Job Category Operations
Relocation: Not eligible
Is Sponsorship Available? No
About Flex
Flex Ltd. is an American Singaporean-domiciled multinational electronics contract manufacturer. It is the third largest global electronics manufacturing services (EMS), original design manufacturer (ODM) company by revenue, behind only Pegatron for what concerns original equipment manufacturers. Flex has manufacturing operations in over 30 countries, totaling approximately 200,000 employees.
