Design & Delivery Leader The Design & Delivery leader and their team of professionals are accountable for the effective deployment of updates and enhancements, and to drive CRM technology or business enablement solutions to Retirement Solutions front line leaders and associates. This is done through strategic ownership of programs for rollout activities and through the communication of updates and enhancements via forums and other programs to drive awareness, adoption, and associated platforms and programs which enable those activities. This leader will build strong relationships with the business and across the enterprise to drive enablement and ensure seamless deployment.
Key Responsibilities and Duties- Lead team of enablement professionals to execute on CRM technology or enablement strategies and deliver results in driving business objectives for frontline leaders and associates through assigned programs.
- Manage relationships with Go-To Market business readiness leads, business area leaders, and enterprise partners to lead the design, development, and delivery of updates and service enhancements to front line associates through assigned programs, activities, and platforms.
- Collaborate with partners and stakeholders across the enterprise to activate assigned programs, troubleshoot and resolve issues, streamline critical processes and procedures, and implement service enhancements.
- Within assigned programs, show understanding of key stakeholder needs, requirements, and priorities by asking appropriate questions and collaborating with project and readiness leads and extended partners.
- Leverage insights and reports to maximize ongoing effectiveness of the team and continuously improve programs within the portfolio.
- Identify areas of risk and opportunity and lead associated improvement efforts to reach resolution.
- Establish engagement model and maintain ongoing operating models for assigned programs, including front line feedback loop.
- Using functional expertise and by activating programs within their portfolio, support complex and transformative projects as needed to ensure point in time front line awareness and ability to operate during times of change
- Manage and report on key benchmarks for programs and platforms within the portfolio
- Stay up to date on industry practices and incorporate them into CRM technology or enablement design and delivery.
Educational Requirements- University (Degree) Preferred
Work Experience- 5+ Years Required; 7+ Years Preferred
Physical Requirements- Physical Requirements: Sedentary Work
Career Level 9PL
Required:
- 5+ years of direct people leadership experience in business management, sales enablement, organizational effectiveness, communications, operations, program management, or related discipline
Preferred:
- 7+ years of direct leadership experience in business management, sales enablement, organizational effectiveness, communications, operations, program management, or related discipline
- Demonstrated success leading complex cross-functional initiatives involving multiple stakeholders and business partners
- Experience establishing governance routines, operating rhythms, executive reporting, action tracking, and accountability frameworks
- Proven ability to influence senior leaders and drive alignment in a highly matrixed organization
- Strong executive communication skills, including development of presentations, briefing materials, leadership updates, and strategic messaging
- Demonstrated ability to translate business strategy into actionable plans and deliver results against competing priorities
- Strong organizational and program leadership skills with experience managing multiple high-priority initiatives simultaneously
Related Skills
Accountability, Business Acumen, Business Development, Client Relationship Management, Commercial Mindset, Communication, Financial Markets Impact, Inspires Others, Negotiation, Problem Solving, Relationship Management, Retirement Planning Selling
Anticipated Posting End Date:
2026-10-21
Base Pay Range: $128,000/yr - $192,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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