Degree in Biology, Biochemistry, or a related field
10+ years of progressive commercial and technical experience in life sciences/biotech
5+ years in managerial roles leading cross-functional teams
Expertise in sales planning, forecasting, and pipeline management
Proficient in CRM systems (Salesforce) and commercial analytics
Responsibilities
Manage the Commercial Operations team across various functions
Lead cross-functional process improvement projects
Create a center of excellence for Commercial Reporting
Develop strategic plans to enhance Commercial Operations performance
Partner with Sales and Marketing to evaluate new technologies
Implement scalable processes for insights-driven commercial approaches
Conduct regular sales performance reviews
Benefits
Generous benefits package
Eligibility for bonus and equity
Opportunities for professional development and mentorship
Collaborative work environment
Engagement with executive leadership on strategic initiatives
Full Job Description
Twist Bioscience is looking for a Director, Commercial Operations to lead, scale, and optimize key operating disciplines across our global commercial organization. In this role, you will lead cross-functional process improvements, oversee sales and project management operations, establish commercial reporting standards, and partner with executive leadership to drive scalable growth and an insights-driven sales approach.
What You'll Be Doing
Manage Commercial Operations team consisting of Customer Master Data Specialist, Process Improvement, Sales Operation, Business Management, and Project Management Teams.
Lead cross-functional process improvements projects (pricing strategy, discount governance, contracting) and implement new process (i.e., multi-currency and Distributor Flow enhancement).
Create a center of excellence for Commercial Reporting.
Develop and implement strategic plans to improve performance in all aspects of Commercial Operations.
Partner with Sales and Marketing to evaluate new technology that could improve sales and marketing operations.
Structure, develop, and implement scalable process and procedures to implement an insights-driven commercial approach and top-tier Customer engagement.
Participate in hiring, training, and ongoing coaching of leadership staff to ensure execution of sales performance.
Conducts sales performance reviews on a regular schedule.
Partners with HR in all employee relation activities including Process Improvement plans, coaching, steps of discipline and termination.
Determining staffing needs based on workload requirements and recruiting and hiring staff accordingly.
Available as resource and mentor to leadership and team members.
Assess whether current sales strategies are sufficient for meeting company sales goals.
Support lead governance and handoff process from Digital Marketing, ISS, and Field Sales to ensure smooth handoff and reporting capability.
Collaborate cross-organizationally to create a robust performance and opportunity metrics that the Executive Team will use to make informed decisions surrounding commercial and go-to-market strategy.
What You'll Bring to the Team
Degree in Biology, Biochemistry, or a related field
10+ years of progressive commercial and technical experience in the life sciences/biotech space
5+ years in managerial and supervisory roles leading cross-functional teams.
Demonstrated expertise in sales planning, forecasting, pipeline management, CRM systems (Salesforce), commercial analytics, and process improvement within a fast-paced B2B environment.
The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.
San Francisco Bay Area Pay Range
$224,000-$289,000 USD
About Twist Bioscience
Twist Bioscience Corporation is a biotechnology company that develops and produces synthetic DNA and RNA. The company's platform allows for the rapid and cost-effective production of custom DNA and RNA sequences, which can be used in a variety of applications such as drug discovery, diagnostics, and data storage. Twist Bioscience's customers include academic and research institutions, pharmaceutical and biotechnology companies, and government agencies. The company was founded in 2013 and is headquartered in San Francisco, California.
