The Business Management, Chief of Staff is responsible for supporting the creation and execution of the strategic direction of the TIAA Retirement Advice & Consulting (TRAC) business. This job oversees the execution of strategic business management consulting and is the central point of contact for the leaders in the execution of business management tasks. This job is responsible for executing policy and strategy implementation that impacts the achievement of TRAC business and financial results. The Chief of Staff primarily partners with TRAC Sr. Leadership team, Sales Enablement, the Chief Administrative Office, and Finance to support FC Directors, VFC Directors, IFC Directors, RIC Directors, and the associates throughout the TRAC organization. Other critical business partners to establish and maintain strong working relationships with include TDOSS, Marketing, Digital and Client Experience, RS&O, etc. This job requires a balance of strong strategic thought leadership and analytical skills, as well as exceptional execution ability to own and drive initiatives forward on behalf of the business.
Key Responsibilities and Duties
- Executes and influences business transformation and makes decisions on tactical issues that impact the business.
- Oversees the implementation of policies and procedures in support of the business area strategy.
- Drives process improvements and introduces structure, routines, etc. with key business partners across Retirement Solutions and more broadly across the enterprise.
- Analyzes and reports to senior management on area data (financial, headcount, etc.) and performance metrics.
- Oversees and executes business management projects by monitoring and tracking risks, issues and action items.
- Drives and oversees meeting planning in support of business projects and objectives.
- Influences the development of new strategic initiatives through tracking budgets and milestones.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 5+ Years Required; 7+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
9IC
*This will be supporting the TRAC Business*
Required Skills:
- 5+ yrs of Business Management or Operations Management experience
Preferred:
- Prior project management responsibilities preferred
- Experience helping to develop strategies for business groups
- Experience partnering with Executive Leadership/C-Suite
- Financial Services background preferred
- Strong verbal and written communication
Related Skills
Adaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Detail-Oriented, Executive Presence, Financial Acumen, Messaging Effectiveness, Prioritizes Effectively, Problem Solving, Project Management, Relationship Management, Strategic Thinking
Anticipated Posting End Date:
2026-10-15
Base Pay Range: $136,000/yr - $177,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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