Role reports to:Senior Manager Customer Logistics
Location:North America, United States, New Jersey, Summit
Work Location:Hybrid
What you will doThe Sr Customer Deliver Analyst plays a critical role in driving operational excellence across order management, customer service, inventory management, logistics, and customer supply chain planning. This role leverages data, automation, AI-enabled tools, and cross-functional collaboration to identify service risks, solve complex business problems, improve decision-making, and enhance the customer experience.
Key Responsibilities- Provide Best-In-Class customer service to our Customers by maintaining strong relationships and delivering impact to key metrics.
- Lead in identifying, planning and implementing end to end solutions that improve service, cost or unlock new capabilities.
- Act as liaison between Kenvue and the Customer to influence inventory and supply chain plans with the goal of growing both Kenvue and Customer sales.
- Use AI-enabled tools and advanced analytics to identify trends, summarize business issues, accelerate root cause analysis, and recommend corrective actions.
- Develop automated reporting, dashboards, and exception-based alerts to improve visibility to service, inventory, order management, and transportation performance.
- Apply digital tools such as Microsoft Copilot, Power BI, SAP/BW, EDI, Celonis, and ERP systems to simplify workflows and improve speed, accuracy, and decision quality.
- Use data to recommend, and implement modifications to purchasing patterns and products for optimal service and improved logistics efficiencies.
- Translate complex data sets into clear insights, recommendations, and action plans for internal teams, customers, and leadership.
- Identify opportunities to eliminate manual work through automation, process redesign, and standard work.
- Monitor and report critical metrics (in stock/out of stock, fill rate, and on-time delivery), and research root cause with supply chain partners and provide back in stock date and action plans to correct and prevent in the future.
- Partner with Supply Chain and Sales to provide detail by SKU recommendations to Customer to drive higher inventory during periods experiencing lift (promotional, seasonal, etc.).
- Deliver innovation to enable our business through the effective use of technology.
- Drive process and systems improvements that positively impact order management, inventory management, and dashboard measures.
- Participate in the design & lead customer specific supply chain joint business planning, and Retail Customer Logistics' Strategic Tactics which further our mission of being a best-in-class customer facing supply chain organization.
- Identify opportunities and lead improvement projects to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, and policy optimization.
- Help resolve escalated discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management through root cause identification and corrective actions.
- Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
- Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.
What we are looking forReferrered Qualifications
- Minimum of a Bachelor's degree is required.
- Minimum of 4 years of related work experience required.
- Strong collaboration and communication skills with experience working on multi-functional teams required.
- Solid problem-solving and analytical skills required.
- Experience with data visualization tools (e.g., Tableau, Qlik, or PowerBI, etc.) required.
- This position may require up to 10% domestic travel.
- Experience within Supply Chain, Logistics, or related operations.
- Proficiency with MS Office, including advanced Excel.
- Strong analytical and quantitative skills, as well as proficiency with computer systems.
- Strong interpersonal skills to build relationships with our top customers and sales teams and to work effectively on cross-functional teams.
- Ability to think strategically, challenge convention, and be willing to take a leadership role within the team.
Preferred Qualifications
- Preferred experience growing businesses through entrepreneurial collaboration.
- Business applications experience preferred, such as SAP, BW, EDI, or other ERP Systems.
What's in it for youAnnual base salary for new hires in this position ranges:
$90,100.00 - $127,200.00
This takes into account a number of factors including work location, the candidate's skills, experience, education level & other job-related factors.
- Competitive Benefit Package*
- Paid Company Holidays, Paid Vacation, Volunteer Time & More!
- Learning & Development Opportunities
- Kenvuer Impact Networks
- This list could vary based on location/region
*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
