Minimum 8 years of experience in Account Management with exposure to Program and Technology Delivery Management roles post-Bachelors.
Proven relationship-building and leadership skills essential for client interaction.
Experience in a technical client-facing role, demonstrating high customer satisfaction and retention rates.
Strong grasp of technical delivery processes and ability to manage stakeholder expectations effectively.
Commercial awareness coupled with a passion for technology and its application in solving business challenges.
Excellent communication skills to present technology concepts and outline business value propositions.
Flexibility and problem-solving orientation, especially in fast-paced environments.
Responsibilities
Foster strategic relationships with key client stakeholders, including C-Level executives.
Deeply understand client business goals to maximize the value of their partnership with iLink.
Communicate digital transformation ideas to clients and serve as their trusted advisor.
Facilitate stakeholder communications and guide delivery teams on project management processes.
Set and manage customer expectations regarding demands, deliverables, and escalations.
Organize and lead Quarterly Business Reviews to strengthen client relationships.
Conduct technology sessions and workshops aligned with clients' business objectives.
Develop and execute a strategic account plan aimed at expanding business opportunities within existing accounts.
Maintain direct responsibility for customer relationships, focusing on satisfaction and business growth through renewals and revenue targets.
Present iLink’s services and capabilities to stakeholders and gather feedback for improvement.
Benefits
Competitive salaries
Medical, Dental, Vision Insurance
Disability, Life & AD&D Insurance
401K With Generous Company Match
Paid Vacation and Personal Leave
Pre-Paid Commute Options
Employee Referral Bonuses
Performance Based Bonuses
Flexible Work Options & Fun Culture
Continuing Education Reimbursements
In-House Technology Training
Full Job Description
Job Description We are looking for an experienced, hands-on, execution-oriented Client Partners preferably with a background in Account Management, Product and Program Management to own and manage iLink's business (and its growth) with strategic customer(s). This is an exciting position that requires a highly motivated individual to manage relationship, develop business strategies and enable digital transformation for our customers.
Skillset:
Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post Bachelors
Excellent relationship, leadership and organizational skills are required for this position
Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention
Good understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.
Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.
Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.
Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.
Preference to candidates with prior relevant experience in a similar fast paced environment
Ideal candidate must be in the Bay-area visiting assigned Customer/s every week and managing and nurturing relationships.
Vertical knowledge in Manufacturing, Hi-Tech, Technology is a bonus.
Roles and responsibilities include:
Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOs
Understand customers' business and goals in depth, and ensure they get the best value out of their partnership with iLink
Present digital transformation ideas and trends to executives and decision makers. Focus on solving business problems of client organization and stakeholders through digital innovation. Become their "trusted advisor" and "strategic partner".
Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.
Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.
Organize Quarterly Business Reviews (QBRs) between client leadership and iLink executives and delivery leadership.
Help in conducting technology sessions and digital transformation workshops for clients that align with their technology roadmap and business goals.
Design and implement a strategic account plan that expands company's business within customers.
Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.
Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.
Make presentations to client stakeholders to inform and educate about our services and capabilities.
Collect feedback from prospects and customers to have discussions with the internal leadership team
