When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.

WHAT WE ARE LOOKING FOR

Tealium is seeking a results-driven Sr. Client Director to own the commercial strategy, retention, and growth of a portfolio of high-value enterprise customers. This is a sales-focused account management role responsible for protecting and expanding recurring revenue, developing expansion pipeline, and increasing Tealium's strategic footprint across assigned accounts.

As the commercial owner of each account, you will develop and execute strategic account plans that align Tealium's capabilities with customers' most important business initiatives. You will identify and create new revenue opportunities, lead renewal and expansion strategies, drive product adoption that supports future growth, and proactively manage risks that could impact retention or revenue. Success will be measured by your ability to deliver against renewal, expansion, NRR, and account growth targets.

The ideal candidate brings a strong enterprise sales mentality to account management. You have a proven ability to uncover opportunities within complex organizations, build and maintain expansion pipeline, navigate sophisticated buying processes, and develop multi-threaded relationships from practitioners through executive leadership. You are comfortable leading commercial negotiations, creating compelling business cases, and connecting customer priorities to measurable outcomes that drive additional investment in Tealium.

You will partner closely with Solutions Consulting, Professional Services, Support, Product, and other internal teams, while maintaining clear ownership of the commercial relationship and account growth strategy. You will use customer data, account intelligence, and AI-enabled workflows to identify whitespace, prioritize opportunities, improve forecast accuracy, mitigate churn and downsell risk, and continuously expand Tealium's value within each customer.

This is a remote U.S. role supporting customers across the Western United States. Candidates based in the Western U.S. are strongly preferred to support alignment with customer time zones and facilitate travel throughout the region based on customer and business needs.

YOUR DAY TO DAY

• Own the commercial strategy and account plan for a portfolio of enterprise customers, with accountability for retention, expansion, and overall account growth.
• Build and maintain a healthy expansion pipeline by identifying whitespace, uncovering new business initiatives and use cases, and proactively creating opportunities across the Tealium platform.
• Develop and maintain multi-threaded relationships across customer organizations, building strong partnerships with key stakeholders, economic buyers, and executive decision-makers.
• Lead renewal and expansion strategies from opportunity identification through negotiation and contract execution, with a focus on protecting recurring revenue and growing customer investment in Tealium.
• Build compelling business cases and expansion proposals that connect customer priorities and business outcomes to Tealium's capabilities, demonstrating measurable value and ROI.
• Partner with Solutions Consulting, Professional Services, Support, Product, and Marketing to drive successful customer outcomes, accelerate adoption, and identify opportunities for additional growth.
• Leverage product usage, customer health signals, account intelligence, and AI-enabled tools to identify whitespace, prioritize opportunities, mitigate churn and downsell risk, and inform account strategy.
• Maintain disciplined pipeline management and forecasting, providing accurate visibility into renewals, expansion opportunities, risks, next steps, and expected outcomes.
• Continuously identify opportunities to expand Tealium's strategic footprint by introducing new products, capabilities, and use cases aligned with each customer's evolving business priorities.

WHAT YOU BRING TO TEALIUM

• 7+ years in customer-facing roles (Solutions Consulting, Account Executive, Customer Success, Technical Account Manager) within SaaS, Customer Data Infrastructure, Customer Data Platforms (CDP), Tag Management, Data Clouds, or Digital Marketing ecosystems.
• Proven ability to establish credibility with decision-makers and construct data-driven business cases that align complex technology solutions with client goals.
• Exceptional cross-functional collaboration skills with a track record of aligning internal stakeholders, including Sales, Operations, Legal, and Finance, to streamline deal execution.
• Project and program management capability, with experience coordinating complex, cross-functional customer initiatives, managing dependencies, risks, timelines, and stakeholders to drive clear accountability and successful delivery.
• Technical fluency and agility, with the ability to quickly translate complex data architecture concepts into clear, value-oriented business impact for non-technical stakeholders.
• Modern operational mindset, leveraging AI tools and predictive analytics to improve productivity, track health metrics, and make informed strategic account decisions.
• Adaptable, resourceful problem-solving approach paired with a commitment to continuous learning in an evolving martech landscape.
• Strong negotiation capability combined with transparent, polished communication skills that foster long-term customer trust and alignment.
• Ability to support customers across Western U.S. time zones and travel throughout the region as needed; candidates based in the Western U.S. are strongly preferred.

Wage Transparency

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:

• Employees are eligible to receive an annual bonus and stock options.
• Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
• Employees are eligible for flexible paid time-off and extended paid parental leave.
• We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees.
• We offer 15 hours of paid work time for volunteer activities and programs.
• Our sick leave accrual is the following for our employees:
  
  • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.
  • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.
  • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/. Additional details regarding the benefits package will be provided during your interview process.

Compensation Range- $120,000 - $150,000 Base + Variable Compensation

#LI-Remote

The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.

*Offerings vary by level and location.