Position: Sr. Business Systems Analyst - Supply Chain Planning

Department: Information Technology

Work Location:

• Marlborough, MA,
• El Paso, TX,
• Dallas, TX,
• Arlington, TN

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:
We are seeking a highly skilled Sr. Business Systems Analyst - Supply Chain Planning to support the design, execution, and optimization of supply chain planning processes and systems across the HELE business. This role plays a critical part in enabling data-driven planning decisions, system stability, and continuous improvement using platforms such as O9 Solutions, Oracle ASCP, and ERP-integrated ecosystems.

The position requires strong expertise in Demand Planning, Supply Planning, and planning system configuration, along with the ability to align IT capabilities with HELE's business needs, including product lifecycle management, promotions, and high-variability demand patterns.

1. Data Analysis & Insights

• Analyze demand and supply planning data to identify trends, forecast accuracy gaps, and improvement opportunities across HELE categories.
• Support forecast performance tracking (BIAS, MAPE, Forecast Value Add) and inventory health metrics.
• Provide insights on seasonality, promotion uplift, and new product introductions (NPI) specific to HELE markets.

2. Planning System Support (O9 /ASCP)

• Maintain and support O9 Demand & Supply Planning modules, including configuration, master data alignment, and troubleshooting.
• Support legacy and integrated systems such as Oracle ASCP and ERP interfaces.
• Ensure data integrity across Item, Location, Customer, and Planning hierarchies.

3. Reporting & KPI Management

• Develop and maintain dashboards and reports for:
  
  • Forecast accuracy
  • Supply plan adherence
  • Inventory optimization (DOS, turns, service levels)
• Support executive and operational reporting for S&OP / IBP cycles.
• Manage and enhance planning KPIs within O9 and reporting tools (Power BI or equivalent).

4. Demand & Supply Planning Enablement

• Support end-to-end Demand Planning:
  
  • Statistical forecasting
  • Consensus forecasting
  • Promotion and event-based forecasting
• Support Supply Planning:
  
  • Constrained supply planning
  • Network optimization
  • Inventory optimization and deployment strategies
• Align system capabilities with SIOP, S&OP, and IBP processes across regions.

5. HELE-Specific Planning Capabilities

• Support planning for high SKU proliferation and frequent product transitions (soft/hard/staggered).
• Enable promotion planning and uplift modeling for retail and e-commerce channels.
• Support product lifecycle management (NPI, phase-in/phase-out) within planning systems.
• Address demand volatility and regional variability (NA, EMEA, LATAM).
• Drive planning segmentation strategies

6. Process Improvement & Governance

• Identify and implement process standardization opportunities across regions and functions.
• Partner with business and IT teams to reduce manual intervention and enable governed self-service planning capabilities.
• Support data governance and hierarchy management (Item, Customer, Supply Chain structures).

7. Project Delivery & Transformation

• Support and drive initiatives related to:
  
  • O9 APS implementation and enhancements
  • ERP modernization and integration programs
  • Planning model optimization and automation
• Participate in SIT/UAT cycles, ensuring solution quality and alignment to business requirements.
• Contribute to functional design documentation and solution architecture alignment.
• Drive alignment between HELE business processes and planning system capabilities across regions.
• Own/Support functional architecture for supply chain planning systems, including integrations with ERP, data platforms, and analytics.
• Provide direction to build/support teams for O9 configuration and enhancements.
• Ensure solutions are scalable, standardized, and aligned with global planning governance models.
• Act as a bridge between business stakeholders, IT, and data teams.

Required Qualifications

• Bachelor's degree in supply chain management, Information Technology, Business Administration in supply chain with IT/ Analytics, or a related field.
• 7+ years of experience in supply chain planning systems.
• Hands-on experience with:
  
  • O9 Solutions (Demand & Supply Planning configuration)
  • Oracle ASCP
  • Integration between ERP and planning systems
• Strong understanding of:
  
  • Demand Planning (statistical + consensus)
  • Supply Planning (network, constrained planning)
  • S&OP / IBP processes
• Strong analytical and problem-solving skills.
• Ability to work cross-functionally and influence stakeholders.
• Ability to travel up to 20-25% domestically.
• Ability to attend early and late conference calls for international teams (EMEA and APAC).

Preferred Qualifications

• Experience in consumer products / HELE-type environment (high SKU, promotions-driven).
• Experience with Power BI / advanced analytics / SQL
• APICS (CPIM / CSCP) or equivalent certification

In Massachusetts, the standard base pay range for this role is $100,000.00 - $130,000.00 annually. This base pay range is specific to Massachusetts and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

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