5-7 years of experience in business systems analysis or related field
Familiarity with NetSuite, Salesforce, and Airtable
Experience in project-based industries like distribution or construction
Proficient in integration and automation tools such as Make and Power Automate
Knowledge of CPQ tools and their integration with CRM and ERP systems
Understanding of Microsoft 365 and SharePoint functionalities
Certifications in NetSuite, Salesforce, or Airtable are a plus
Responsibilities
Own and manage project backlog from intake to completion
Define desired outcomes before drafting requirements
Create clear requirements and acceptance criteria for development teams
Design and build solutions in Airtable for various operational needs
Map and analyze processes across multiple systems
Conduct user acceptance testing and validate vendor deliverables
Utilize AI tools to enhance research and documentation processes
Document changes thoroughly for future reference
Train users to adapt to new systems and processes
Mentor team members to improve overall documentation and analysis standards
Benefits
Flexible work environment
Opportunities for professional development
Access to cutting-edge technology and tools
Collaborative team culture
Support for work-life balance
Full Job Description
Brief Description of Job
The Senior Business Systems Analyst will be working with a growing business systems team, working across NetSuite, Salesforce and Airtable. The position will take work from an early request to a shipped, documented, adopted change, working closely with teammates, business owners and partners. You must be self-motivated and proactive: you spot what needs doing and move it forward without waiting to be asked.
The role blends analysis and building. You dig into why a request exists and what success looks like, write clear requirements, and enjoy building the solution yourself when the opportunity is there and it makes sense. You will report to the VP of IT and bring method and experience that raise the bar for the team.
Duties/Responsibilities
Own the backlog and run projects end to end. Triage requests from one intake, find the business owner behind each one, size it, and drive it to done. Keep scope, estimates and status visible.
Start with the outcome. Before requirements, write down what improves, for whom, and how we will know. Use that to settle design questions later.
Write requirements and acceptance criteria that NetSuite, Salesforce and integration partners build from without guesswork. If delivered work fails criteria agreed up front, you call it rework, not a new request.
Build in Airtable. Design bases, interfaces and automations for operations, scheduling and project teams. Know when configuration beats custom work, and when a request should not be built at all.
Map processes across systems. Quote-to-cash touches AutoQuotes, Salesforce, NetSuite and Airtable. Keep each system the record for its own data, and check every proposed integration against that.
Test and run UAT. Validate vendor work against the criteria, organize user testing with real data, and get sign-off from the business owner.
Hold partners accountable with our own data. Review vendor estimates and scopes, ask the uncomfortable questions, and track hours and outcomes against what was agreed.
Put AI to work. Use AI tools to speed up research, analysis, requirements and documentation, and help find where AI can improve how the business runs.
Document as you go. Every change leaves behind a decision, a how-it-works note and a support guide, stored in Avanti's repository, not the vendor's.
Train and support adoption. Help users change how they work, not just which button they click.
Help the team grow. Share method, review work, and raise the bar on requirements and documentation.
Supervisory Responsibilities
This position has no current supervisory responsibilities.
Education/Experience
Experience in distribution, construction, foodservice equipment, or another project-based business with quoting, installation and progress billing.
Integration and automation tools: Make, Power Automate, REST APIs, or iPaaS platforms.
CPQ or quoting tools such as AutoQuotes, and their connection to CRM and ERP.
Microsoft 365 and SharePoint: site design, metadata, permissions and Power Platform.
Identity and access basics: SSO (we use OneLogin), role-based access, and joiner, mover and leaver processes.
