The PositionThe Opportunity
The Senior Business Process Owner (Senior BPO) plays a critical role in driving business process excellence by overseeing multiple end to end processes of varying complexity. The Senior BPO collaborates with stakeholders, leads process improvement initiatives, and ensures that best practices are followed to enhance efficiency and effectiveness. This role holds the authority (RDC/RDO wide) to drive process improvements, KPI tracking and leveraging these core metrics to hold accountability within each respective business process that sits under their oversight.
Key Responsibilities:
- Oversees and manages assigned E2E business processes, ensuring they align with organizational objectives.
- Monitors process performance using key performance indicators (KPIs) and recommends improvements.
- Provides guidance/direction to associated business areas and stakeholders per KPI adherence.
- Serves as governing oversight to hold RDC/RDO wide accountability of business processes.
- Acts as a single point of contact for reporting key data, process flow changes and trend analysis to senior leadership.
- Maintains ongoing alignment with quality organization through review sessions across RDC/RDO and supports ongoing process flow auditing at determined intervals.
- Leads process optimization and improvement initiatives across business units.
- Establishes governance frameworks for process standardization and compliance.
- Drives process automation initiatives in collaboration with technology teams.
- Analyzes process performance data to identify trends and areas for improvement.
- Manages cross-functional teams and stakeholders to ensure smooth process execution.
- Provide mentorship and guidance to BPOs and other team members.
Who You Are
- Bachelor's degree in Finance, Business Administration, Informatics, Engineering or a comparable education.
- 5+ years of experience in a related field.
- Expertise in process mapping, automation, and governance.
- Strong leadership and project management skills.
- Ability to manage multiple stakeholders and drive strategic initiatives.
The expected salary range for this position based on the primary location of Indiana is $82,300 - 152,800. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Relocation benefits are not available for this job posting.
