Amazon

Sr. Business Coach, AFP Partner Success Team

Amazon$110K — $149K *
Transportation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in account or relationship management, small business logistics, or vendor management.
  • 1+ year experience with Amazon Middle Mile systems or operations.
  • Experience working with or owning a small business.

Responsibilities

  • Support AFP owners in launching their businesses.
  • Guide owners through business scaling and operational management.
  • Coordinate Business and Financial Health Reviews to assess performance.
  • Identify and improve workflow inefficiencies at the network level.
  • Travel 2-3 days/week to support assigned AFP owners.

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription).
  • 401(k) matching and paid time off.
  • Parental leave and mental health support programs.
  • Flexible Spending Accounts and adoption/surrogacy reimbursement.
Full Job Description
Equal parts advisor and operating partner, Amazon's team of Business Coaches assist and guide our Amazon Freight Partner (AFP) business owners as they build and grow successful middle mile businesses during a transformational time.

Business Coaches manage the AFP relationship across the entire lifecycle of the business. As trusted advisors, Senior Business Coaches work alongside AFPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring AFP owners make effective business decisions and are set up for success.

Key job responsibilities

As a Sr. Business Coach, you will partner with 25-35 AFP small-business owners across the US including entrepreneurs with no background in the trucking industry. The Business Coach will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. A Business Coach will collaborate with an integrated internal team of Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Business Coaches support owners by removing obstacles and improving financial, operational, and safety practices at the network level. A Business Coach will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

A day in the life

On a daily basis, Business Coaches are responsible for:

- Supporting owners as they prepare to launch.

- Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.

- Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities.

- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level.

- Willingness to travel (2-3 days/week); the Candidate should be flexible with hours and travel to support the portfolio of assigned AFP owners as needed.

About the team

We are a team of builders whose mission is to reinvent Middle Mile transportation by enabling entrepreneurs, with or without previous trucking experience, to operate sustainable businesses in partnership with Amazon. Learn more at freightpartner.amazon.com

BASIC QUALIFICATIONS

- 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience

- 1+ year of experience within Amazon Middle Mile systems or operations.

PREFERRED QUALIFICATIONS

- Experience working with or owning a small business.

- Experience working with or owning a small business.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, NASHVILLE - 110,200.00 - 149,100.00 USD annually

USA, TN, Nashville - 110,200.00 - 149,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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