Sr. APeX Application Analyst - Willow

Job Description

The Sr. APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations support by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. As a Sr. APeX Application Analyst the candidate is expected to lead project/initiatives within the team/department.

The Sr. APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They functions as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24). Successful candidates are skilled communicators who made decisions independently and in collaboration with others up and down the project structure. They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other user to learn and adopt to use of the application.

The Sr. APeX Willow Analyst must be certified in one of the following APeX applications (or successfully receive certification within 6 months of hire):

• Willow

Department Overview

The Clinical Applications Team is responsible for designing, testing, and implementing the clinical aspects of UCSF's Electronic Health Record. Includes interoperability with other third party systems and devices

Our Core Values include:

Judgment: Makes wise decisions, root causes, thinks strategically, and prioritizes what to do now and what can be improved later.

Communication: Listens well, concise and articulate in speech and writing, treat people with respect independent of their status or disagreement with you & maintain calm poise in stressful situations.

Impact: Accomplish amazing amounts of important work, colleagues can rely upon you, focus on results, exhibit bias-to-action, and avoid analysis-paralysis

Innovation: Find practical solutions to hard problems, suggest better approaches, new ideas that prove useful, stay nimble by minimizing complexity and finding time to simplify

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

20

Y
Leads and / or conducts the planning and implementation of clinical software, hardware, operating systems and / or distributed clinical information systems at all levels of complexity and scope. Advises peers or manages improvements in optimization and improved functionality.
10

Y
Works on highly-complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and outcomes. Contributes to new and innovative workflows to improve operational efficiencies.
10

Y
Serves as a technical leader, conducting in-depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases. Leads teams and committees in developing highly-complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality.
10

Y
Leads the development of new projects at high levels of complexity and broad scope. Functions as a resource to resolve systems analysis and testing issues. Works to resolve technical challenges, as well as interpersonal and / or team performance issues in regards to development.
2

Y
Designs and conducts user training in complex clinical information system workflows and processes, hardware and / or operating systems with broad scope.
30

Y
Troubleshoots complex issues of broad scope with clinical software, hardware, operating systems and / or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors. Develops, collaborates and implements new functionality, testing, workflows, processes, system designs or developments as needed.
5

Y
Coordinates development of new Standard SOP to assist in standardization of routine processes to support the technology used by the business unit. Supports change and innovation.
5

Y
Seeks improvements in services. Consults with clinicians, using feedback to improve use of technology for the clinical and business users.
8

Y
Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops / communicates plans to address.
100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Qualifications

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience/training
• PharmD degree
• Five years relevant work experience
• Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Advanced problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Advanced interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Advanced written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Advanced analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

REQUIRED CERTIFICATION

• Uncertified candidates are required to obtain certification within 6 months of hire

PREFERRED QUALIFICATIONS

• Epic Willow Application Certification
• Advanced organizational and project management skills and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule
• Academic Medical Center experience with 5+ years of Epic experience

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html