McKesson

Sr. Analyst, Customer Demand Planning

McKesson • $95K — $115K *
Irving, TX 75061In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of relevant experience in supply chain or demand planning.
  • Bachelor's degree in Supply Chain, Data Analytics, or related field.
  • Proficiency in Kinaxis Maestro or a similar advanced planning system.
  • Strong analytical skills with experience in structured problem-solving.
  • Proven track record in managing high-touch customer relationships and programs.

Responsibilities

  • Maintain and manage customer portfolio for assigned accounts ensuring accurate data feeding into demand planning.
  • Own sequestration process including inventory management and customer account assignments.
  • Execute award switch management for customer accounts, coordinating transitions with stakeholders.
  • Oversee customer onboarding, tracking readiness for go-live and ensuring thorough coverage planning.
  • Manage customer inquiries and maintain strong relationships, addressing contractual requirements and service level queries.
  • Capture demand intelligence and translate it into actionable forecast inputs for the consensus planning team.
  • Create and monitor service level reports, conducting root cause analyses to drive improvement.

Benefits

  • Hybrid working model, with a minimum of 2 days in the office weekly.
  • Opportunity to lead process improvement projects annually.
  • Engagement with cross-functional teams to improve operational efficiency.
  • Professional development and educational opportunities through a supportive team environment.
  • Access to extensive resources and tools for data-driven decision making.
Full Job Description
Position Summary

The Sr. Analyst, Customer Facing Demand Planning sits within the demand planning organization, part of the Supply Chain Inventory Planning team and serves as the primary owner of customer-level demand execution for assigned accounts. This role reports to the Director of Customer Facing Demand Planning. They execute the customer-specific demand remit for the assigned accounts, managing inventory positioning, and service levels at the account level, while capturing and qualifying inbound demand signals including new product launches, and translating that customer intelligence back into the consensus planning process.

Key Responsibilities

Customer Demand Execution
  • Maintain the customer portfolio for assigned accounts, managing formulary changes, product switches, and customer-specific inventory positions to ensure the customer-product data feeding into demand planning accurately reflects current program commitments and account relationships.
  • Own sequestration for assigned accounts, creating and maintaining inventory buckets, assigning the correct customer accounts to each program, and coordinating with DC inventory teams to move product and discontinue sequestered item numbers as needed.
  • Execute customer-specific award switch management for assigned accounts, updating the demand signal, adjusting the forecast for outgoing items, loading anticipated demand for incoming items, and coordinating with key stakeholders to confirm timing before transitions go live.
  • Manage new customer onboarding for assigned accounts, including tracking, analysis, inventory builds, allocation planning, coverage reporting, SL queries, and omit analysis to ensure readiness for go-live.
  • Manage customer-facing calls and relationships within the context of customer demand for assigned accounts, handling ad-hoc inquiries, SL questions, and contractual requirement tracking to ensure compliance and customer satisfaction.


Demand Signal Intake & Translation
  • Capture and qualify demand intelligence from assigned accounts, translating customer-specific signals including new product launches, promotional activity, program changes, and account-level shifts into structured forecast inputs, operational rules, and purchasing inputs that are consumable by the consensus demand planning team.
  • Monitor and manage upstream demand inputs for assigned accounts, including program changes, new launch items, promotional activity, and customer-specific shifts, ensuring they are captured proactively and reflected in the plan before they create a supply risk.
  • Own the handoff of enriched demand signal inputs from assigned accounts to the consensus demand planning team, ensuring inputs are complete, documented, and delivered on time within the monthly planning cycle.
  • Maintain an active working relationship with the consensus demand planning team, ensuring demand signal inputs for assigned accounts are understood, accepted, and incorporated into the consensus forecast without delays or misalignment.


Service Level Reporting & Analytics
  • Create, publish, and monitor service level reports for assigned accounts, provisioning SL tracking metrics and ensuring that performance data is accurate, timely, and actionable for both internal planning teams and customer-facing stakeholders.
  • Conduct root cause analysis on service level escalations for assigned accounts, identifying precipitating events, distinguishing supply-side from demand-side causes, and providing education and context to sales teams and customers to support sell-side conversations.
  • Create queries and reports from multiple data sources to support data-driven decisions for assigned accounts, producing dashboards and insights that drive adjustments and surface emerging service risk before it becomes a customer issue.


Process Improvement & Project Management
  • Lead process improvement initiatives within the assigned account set, owning at least one project per year focused on improving demand accuracy, customer experience, or operational efficiency within the team.
  • Define and maintain templates, forms, and intake documentation for assigned accounts, reducing email churn and rework by ensuring that requests from customers and internal partners arrive in a structured, actionable format.
  • Identify and escalate process gaps or systemic friction points within the assigned account set to the Director, providing a clear description of the issue and a recommended solution.


Minimum Requirement

Degree or equivalent and typically requires 7+ years of relevant experience.

Education

Bachelor's degree in Supply Chain, Data Analytics or related field, or equivalent experience.

Critical Skills
  • Functional proficiency in Kinaxis Maestro or comparable advanced planning system.
  • Strong analytical and structured problem-solving skills.
  • Demonstrated experience managing customer programs, sequestration models, or high-touch account relationships.
  • Managing a high-volume, operationally intensive account portfolio with precision, ensuring that customer commitments, program changes, and demand signal inputs are handled accurately and on time.
  • Translating customer intelligence into structured, high-quality demand signal inputs that improve forecast accuracy and reduce supply risk for assigned accounts.
  • Conducting root cause analysis on service level misses with enough depth and accuracy to equip sales teams and customers with credible, well-framed explanations.
  • Building and maintaining trusted relationships with customers and cross-functional partners while maintaining the objectivity required to challenge demand signals that do not reflect system or market reality.
  • Adapting quickly to new system capabilities and ways of working, including Kinaxis Maestro, and maintaining execution quality on assigned accounts through the transition.


Additional Skills
  • Experience managing sequestration programs, or high-touch strategic customer inventory models is a strong plus.
  • Experience managing customer onboarding processes.
  • Comfort managing a high volume of concurrent account activities with precision, prioritizing effectively when multiple issues require simultaneous attention.
  • Strong written and verbal communication skills; ability to engage customers and sales teams directly and translate supply chain complexity into clear, actionable context.

Physical Requirements
  • Traditional office requirements. A large percentage of time performing computer-based work is required.
  • Hybrid role, must live near Las Colinas office.
  • Up to 5% travel.


This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Pharmaceuticals & Biotech
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ
MCK
* Ladders Estimates

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