The OpportunityAbout the Role
As part of the operations team, the Senior Account Manager will lead the management of existing partner relationships owning the day-to-day communications and problem solving with our market access and/or strategic corporate partners.
These are key relationships, as we leverage our partners' licenses to operate in several jurisdictions and to require these partnerships to expand our reach, elevate our brand, and increase our offerings to our customers. The Senior Account Manager will represent BetMGM's commercial interests through their understanding of the agreements, including revenue sharing.
The Senior Account Manager will also support the business development efforts of the broader team, helping manage and deploy new operations, and providing ongoing support both strategically and operationally once a relationship has been established.
The senior account manager will also work closely with retail operations and product/tech, representing the asks and concerns of our partners. The Senior Account Manager will have exceptional relationship management skills, experience with B2B partnerships, and familiarity with the Sports Betting Industry.
Preferred Location(s):New York; New Jersey; Las VegasResponsibilities- Oversee overall P&L responsibility for market access partnerships and performance of strategic partnerships
- Drive revenue growth, partner satisfaction, and business improvement for underperforming partnerships
- As the main point of contact for the partner, ensure partner satisfaction by understanding and communicating issues effectively, and resolving them promptly;
- Thorough understanding and familiarity with partner contracts and responsible for the onboarding of each new partner, including any use of proprietary reporting tools and/or software
- Effectively manage and communicate issues, results, and proposed solutions to executive leadership and external partners
- Proactively monitor budgets/forecasts and overseeing invoicing and payment process of team, working with finance and accounting to address issues
- Work closely with legal teams to facilitate contract execution, amendments, and any regulatory requirements
- Lead discussions with partner to identify opportunities and drive profitability; which includes developing an understanding of partners' industries, challenges, and key pain points
- Spearhead collaboration with other BetMGM departments to ensure that all relevant stakeholders are aligned and have the appropriate information to meet the commitments outlined by partnership agreement
- Own projects from start to finish (Building a business case as needed, tracking timelines, working cross functionally with stakeholders to ensure all aspects of the project are completed successfully)
- Work closely with business development to identify risks and opportunities of new launches as well as ongoing operations;
- Partner with BI to create and improve reporting tools and perform high-level analysis to understand performance of partnership
- Support business development efforts by facilitating partner renewals, supporting RFP processes, and coordinating with Government Affairs and internal teams on gaming expansion initiatives.
- Responsible for promoting partnership feedback and visibility to internal stakeholders and leadership through regular comms and presentations
- Directly influence product roadmap and how it may impact partners, which may include specific Retail, Mobile, Affiliate, and Promotional components (not exhaustive)
- Lead implementation of joint marketing initiatives between partner and BetMGM
- Support various retail operations projects that will affect partner operations and success.
Qualifications - 7+ years' experience in a gaming or hospitality industry; with leadership experience
- Background in Casino preferred, but not required
- Familiarity with the U.S. sports betting industry;
- Previous role being the main point person for an external relationship, either in Customer Success management and/or account management
- Exceptional written and oral communication skills with both internal and external partners;
- Demonstrable success in managing customer accounts and resulting revenue growth;
- Numerically strong and highly analytical;
- Previous experience reviewing legal contracts;
- Experience reviewing and referencing contracts
- Strong PowerPoint and Excel skills.
Additional Requirements
- Experience managing projects a plus
- Experience in marketing a plus
- Knowledge of casino and sportsbook operations a plus
Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.
CompensationThe pay range for this position is as follows:
119,500.00--159,400.00
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.
Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
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