Becton, Dickinson and Company

Specialist, Product Technical Support

Becton, Dickinson and Company • $73K — $117K *
Irvine, CA 92620In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High school diploma required; associates or bachelor's degree preferred in healthcare-related field.
  • 3+ years clinical experience with medical devices (e.g., RN, Biomedical Technician).
  • Proficient in Microsoft Office Suite including Excel, Word, and PowerPoint.
  • Strong communication skills and ability to build interpersonal relationships.
  • Exceptional problem-solving, organizational, and analytical skills.

Responsibilities

  • Assess complex product malfunctions in critical care settings.
  • Diagnose product issues using clinical expertise and APM product knowledge.
  • Advise stakeholders on product specifications and customer setup processes.
  • Document call intake information in the JDE Enterprise Resource System.
  • Collaborate with internal departments to resolve customer issues and assist in investigations.
  • Follow up with customers regarding service activities, charges, and order processes.
  • Generate transactions for equipment replacements and service within the JDE System.

Benefits

  • Comprehensive Total Rewards program including recognition opportunities.
  • Commitment to attracting and retaining high-quality talent with competitive benefits.
  • Support for associates' professional development and career growth.
Full Job Description
This remote based position must be within Pacific Standard Time (PST) or Mountain Standard Time (MST) zones to ensure effective collaboration with cross-functional teams.

Key Responsibilities:
  • Assess complex product malfunctions by analyzing incident platform parameters in critical care settings, procedures performed, and product usage.
  • Diagnose and intake complex product issues using clinical expertise and APM product knowledge, serving as a primary point of contact for USA and occasionally global affiliates and medical professionals.
  • Advise internal stakeholders (e.g., Sales Representatives) and external customers on product differentiation and specifications, and guide customers through the setup of various product interfacing Platforms.
  • Accurately document detailed call intake information in the JDE Enterprise Resource System.
  • Follow up with customers to obtain additional information or confirm product receipt for service.
  • Collaborate with internal departments (e.g., R&D, Operations, Service, Quality) to resolve customer issues and assist in investigations.
  • Assess and communicate financial charges related to service activities, including possibility of service contracts where applicable, and follow up with customers for purchase order or credit card information to process service orders.
  • Generate appropriate transactions (e.g., equipment replacements, loaners, purchase orders, install base updates) within the JDE Enterprise Resource System.
  • Provide and coordinate return shipment information to customers.
  • Other duties as assigned.


Education and Experience required:
  • High school degree required.
  • Minimum 3 years of experience in a clinical, healthcare, or related environment, with hands-on involvement in supporting, operating, or troubleshooting medical devices. This may include roles such as Registered Nurse (RN), Anesthesia Technician (with exposure to critical care areas such as ICU, CCU, OR, or other high-acuity settings), Biomedical Technician, or similar positions.


Knowledge and Skills required:
  • Proven proficiency with Microsoft Office Suite including Word, PowerPoint, Access, Excel, Outlook and Teams.
  • Strong written and verbal communication skills with the ability to build effective interpersonal relationships and interact effectively across all organizational levels.
  • Excellent problem-solving, organizational, analytical, and critical thinking abilities, with strong attention to detail and accuracy in all tasks.
  • Skilled at managing competing priorities in a fast-paced environment.
  • Collaborative team player with experience working on cross-functional projects.
  • Proven ability to build and maintain productive internal and external working relationships.
  • Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.


Preferred qualifications:
  • Associate or bachelor's degree in a healthcare related field with good knowledge of the medical device industry.
  • Bedside experience with APM products.
  • Working knowledge of APM policies, procedures, and guidelines related to technical products.
  • Solid understanding of product usage and clinical environments in critical care settings.
  • Moderate knowledge of electronic medical systems (EMR), and familiarity with how products are applied in clinical practice.
  • Bilingual Spanish preferred (read, write and speak).


Work environment:
  • Must be able to travel for one (1) week or more as needed to attend APM product and clinical trainings within the first six (6) months of employment and periodically thereafter as needed, in Irvine California (or other location as defined).
  • Must demonstrate flexibility to work rotational schedules every 5-weeks.


Primary Work Location
USA CA - Irvine Laguna Canyon

Additional Locations

Work Shift
NA (United States of America)
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information
$73,400.00 - $117,400.00 USD Annual

About Becton, Dickinson and Company

BD is a global technology company that provides diagnostics and technologies for frontliners. Through their solutions and services, they assist scientists in detecting diseases and advanced researchers' on developing diagnoses and therapeutics. BD was established in 1897 by Farleigh Dickinson and Maxwell Becton in East Rutherford, New Jersey.

Becton, Dickinson and Company Careers

Join the innovative world of Becton, Dickinson and Company (BD), a global medical technology company that is actively seeking driven, dedicated professionals to join our team. At BD, we are committed to advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. This commitment provides the foundation for a workplace where you can engage in meaningful work and where job opportunities abound.

Work You’ll Do

At BD, you will be part of a culture that values diversity, leadership, and innovation. Our team members are empowered to lead and inspire from day one. Join us and contribute to our mission of advancing the world of health through your professional skills and personal passion.

Transform Your Career

BD offers a unique position in the marketplace that combines industry expertise, leadership in medical innovation, and a collaborative culture to help you grow your career. Whether you are looking for an entry-level position or a more senior role, we provide the tools and support for your professional growth through comprehensive training and development programs.

Innovative Work Environment

Our team at BD is composed of more than 65,000 associates across the globe. These dedicated professionals work at the intersection of technology and healthcare, where they drive innovation and ensure that we stay ahead in a rapidly evolving industry. By joining BD, you will work alongside some of the brightest minds in the industry.

Internship and Employment Opportunities

Start your career with BD through our internship programs or dive straight into a full-time position. We offer a range of opportunities that allow you to explore different areas of our business and find a path that aligns with your career goals. Our hiring process is designed to be transparent and engaging, ensuring that all candidates—whether submitting a resume for an internship or a senior position—feel valued and informed.

Benefits and Culture

BD is proud to offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health insurance to employee wellness programs and flexible working arrangements, we prioritize the well-being of our team members. Our inclusive culture encourages networking, continuous learning, and the sharing of ideas in a diverse and welcoming environment.

Join Our Team

Explore the job opportunities at BD and discover how your expertise can help shape the future of healthcare. Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Becton, Dickinson and Company.

Explore Careers at BD

Whether you're preparing for your first interview or looking to advance into a leadership role, BD offers career paths that foster continuous growth and innovation. Join us in our mission to improve medical outcomes and enhance patient care worldwide.

SEARCH BD JOBS

READ CAREERS BLOG

JOB ALERT EMAILS

At Becton, Dickinson and Company, we are more than just a company; we are a community that is dedicated to making a difference in the lives of people all around the world.
Learn more about Becton, Dickinson and Company
Size
75,000 employees
Market Cap
$72 billion
Industry
Healthcare
Net Income
$1.6 billion
Founded
1897
5 Year Trend
+9.3%
Revenue
$18.2 billion
NASDAQ
BDX
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Becton, Dickinson and Company

More Healthcare Jobs

Find similar Specialist, Product Technical Support jobs:

NationwideIrvine, CA