The Spare Parts Specialist supports service sales on spare parts enquiries and coordinates the entire customer supply process, implementation, and execution, to achieve high-level service quality, operational efficiency, on-time delivery, order growth, and customer satisfaction. The ideal candidate is highly organized, thrives in a fast-paced technical environment, and possesses strong planning and coordination skills.
The work model for the role is: Hybrid
This role is contributing to the ABB Robotics Canada division
Reporting to: Service Operations Manager
Responsibilities: Supports the end-to-end product/system/service development process (from project specification to product/system/service launch).
- Manages spare parts evolution with respect to product/system/service Life Cycle Management (LCM) shifts.
- Assists in the resolution of customer spare parts issues.
- Participates in determining sales targets for sales force.
- Cooperates to embed spare parts highlights into product/system/service training to internal teams and customers.
- Prepares price lists for review and approval and delivers customer quotations.
- Contributes to develop and maintain spare parts back-end cost repositories and front-end e-commerce tools.
- Proposes new spare parts, kits, and packages development or enhancements of existing ones to offer suitable and unique solutions to customer needs.
- Prepares various analyses by market and by product.
- Contributes to the preparation of marketing tools to support the business and the sales organizations and to define their technical characteristics by providing specific expertise.
Qualifications:- Diploma or Degree in Business Administration, Operations Management, Supply Chain, or a related field.
- Minimum 4 years of experience in spare parts sales, administration and planning.
- Experience supporting industrial automation, robotics, manufacturing, engineering, or technical service sales environments.
- Strong organizational, multitasking, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
- Advanced Level in Microsoft Office Suite and ERP/service management systems and SAP; Salesforce experience is considered an asset
- Strong verbal and written communication skills in English are required. Bilingualism (English/French) is considered an asset.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $73,275 and $97,700 annually.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
#LI-Hybrid
