What you9ll shapeYou9ll be the ultimate product expert: The go-to person for detailed instructions and guidance on what is (and what isn9t) possible with Frontify. Not only do you know how to position Frontify for various use cases when helping our commercial teams during a pitch, but you9ll also find creative workarounds and alternative ways of using our platform in order to improve the value a customer gets out of Frontify, and you will add valuable insights for our product strategy based on customer interactions. To best support our commercial teams, you9ll also get to know the tools our customers use most and advise on how to use Frontify with these tools through integrations, plugins, or separately. These tools include Figma, InDesign, CMSs and n8n. You9re curious to learn how our customers use items like Frontify9s API and SDK to improve their Frontify experience, even if you haven9t worked with these before.
As the centralized repository for technical consulting, you9ll collaborate with our Sales and Customer Success teams to successfully convert opportunities and grow accounts over time. You9ll also build a bridge to Product Marketing and Product Management teams to generate scalable materials and trainings that will help the company9s commercial success.
What you9ll do- You9ll become the go-to expert on Frontify, advising internal teams on platform capabilities, best practices, and creative solutions for a wide range of customer use cases.
- You9ll partner with Sales and Customer Success teams to deliver technical consultations, support customer evaluations, and help convert opportunities into long-term customer partnerships.
- You9ll position Frontify9s capabilities through tailored demonstrations and solution design, finding innovative ways to maximize customer value.
- You9ll advise customers and internal teams on integrating Frontify with tools such as Figma, Adobe InDesign, CMS platforms, automation tools, and other technologies.
- You9ll deepen your expertise in Frontify9s APIs, SDK, and extensibility capabilities to help customers solve complex technical challenges.
- You9ll capture customer feedback and technical insights to influence product strategy and help shape future platform development.
- You9ll collaborate with Product Marketing and Product Management to create scalable enablement content, technical documentation, and training materials for commercial teams.
- You9ll continuously explore new technologies, customer workflows, and industry trends to strengthen Frontify9s technical consulting capabilities.
- Comfortable with a hybrid work model, spending 1-2 days per week in our New York City office.
What you bring- You have 3+ years of experience in Solutions Consulting, Sales Engineering, or a similar customer-facing technical role in SaaS.
- You combine strong technical curiosity with a commercial mindset and enjoy helping customers solve complex business challenges.
- You9re quick to master new products and technical concepts, and you thrive on becoming the trusted expert others turn to for guidance.
- You9re familiar with design, automation, or collaboration tools such as Figma, Adobe InDesign, Make.com, or n8n. Experience with APIs or SDKs is a plus.
- You balance strategic thinking with attention to detail, always keeping the broader business impact in mind.
- You confidently guide and influence internal stakeholders, explaining complex technical concepts in a clear and approachable way.
- You9re always looking for ways to improve processes, optimize workflows, and challenge the status quo.
- You learn new technologies quickly and communicate their value with clarity and confidence.
- You speak English fluently. Additional languages are a plus.
What we offer- Medical, dental, and vision coverage with fully company-paid plan options
- 401k with 5% matching
- A minimum of 25 days of PTO per year
- Paid educational and wellbeing days off
- Parental, bereavement, and sick leave
- Wellbeing, learning and development, and commuter allowance
- Home office setup budget
- Weekly free office lunch
- Workation: Work from inspiring locations around the world (45 days annually)
- Invite to our summer company meet-up
We understand that every candidate9s experience is different. If you9re interested in this role but don9t tick all the boxes, we still encourage you to apply.
A few things to knowFrontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. We9re committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We9re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, join us and help shape the future of branding.
