Apple

Solutions Architect, Customer Systems

Apple$150K — $180K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of software engineering experience focusing on system design and architecture.
  • Proven track record with large-scale, customer-facing production systems.
  • Expertise in designing engineering specifications for system interactions, including APIs and data flows.
  • Experience in architecting distributed systems with high availability and fault tolerance.
  • Familiarity with modern backend stacks and data technologies (Java/Python, SOA, Oracle/NoSQL/MongoDB).
  • Knowledge of Agile and waterfall software development methodologies.
  • BS/MS in Computer Science or a related technical field, or equivalent experience.

Responsibilities

  • Own the system design for global, business-critical platforms for AppleCare.
  • Transform ambiguous business problems into clear technical architectures.
  • Collaborate with cross-functional stakeholders and engineering teams throughout the lifecycle of the system.
  • Ensure high levels of privacy, availability, and performance in system design.
  • Become a subject matter expert on the AppleCare sales and support landscape.
  • Document engineering specifications for inter- and intra-system interactions.
  • Leverage performance monitoring data to identify opportunities for design improvements.

Benefits

  • Opportunity to work on high-impact, global platforms within AppleCare.
  • Collaborative cross-functional team environment.
  • Access to cutting-edge technologies and methodologies.
  • Strong emphasis on employee growth and ongoing learning.
Full Job Description
Description

Our team builds and operates global, business-critical platforms within the AppleCare Sales, Service & Support space, serving direct Apple customers, Apple Service Providers, Resellers, Carriers, Self-Servicing Customers, Repair Centers, Mac Depots, Apple Retail Stores, and Apple Contact Centers.

As a Solutions Architect, you will own system design across these highly distributed customer-facing, partner-facing, and agent-facing platforms, where privacy, availability, and performance are foundational design principles rather than downstream considerations. You will immerse yourself in the AppleCare sales, service, and support landscape to become the domain subject matter expert for this space - then apply that depth to convert ambiguous business problems into concrete technical architecture, working shoulder to shoulder with cross-functional business stakeholders and engineering teams from initial systems impact analysis through production delivery.

Minimum Qualifications

10+ years in software engineering with a focus on system design, technical architecture, or solution architecture, with demonstrable experience on large-scale, customer-facing production systems

Experience designing and documenting engineering specifications for inter- and intra-system interactions, including API contracts, data flows, and interface definitions

Experience architecting distributed systems for high availability, fault tolerance, and horizontal scalability under variable traffic loads

Proven ability to translate business requirements into system designs and technical solutions across large-scale enterprise environments

Familiarity with modern backend stacks and data store technologies (e.g., Java/Python, SOA, J2EE, object-oriented programming, Oracle/NoSQL/MongoDB)

Knowledge of software development methodologies, including Agile and traditional waterfall

BS/MS in Computer Science or other technical field, or equivalent experience

Preferred Qualifications

12+ years in software engineering with a focus on system design, technical architecture, or solution architecture, working with large-scale enterprise solutions

4+ years in a hands-on development or technical architect role

Experience developing domain expertise in a complex business area and applying it to architectural decisions

Experience leveraging performance monitoring and observability data to identify design and optimization opportunities

Experience working with vendors and contractors

Excellent problem-solving and analytical skills

Strong written and verbal communication skills, as well as strong organizational skills

Excellent leadership and influencing skills, with proficiency at managing multiple global efforts simultaneously

Experience working in a cross-functional, time-zone-distributed team environment

Self-motivated and proactive, with demonstrated creative and critical thinking capabilities

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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