Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
At least 2 years of experience in troubleshooting and developing solutions for program issues
Proficiency in Java, Microservices, SQL, Unix Shell Scripting, and AI technologies
Strong understanding of programming and application support concepts
Excellent verbal and written communication skills for diverse audiences
Responsibilities
Design, write, test, implement, and document solutions for program modules
Collaborate with project teams, vendors, and business partners for technical support
Monitor, troubleshoot, and resolve defects and production issues for IT systems
Analyze application issues and perform root cause analysis to enhance system reliability
Participate in application deployments, testing, and maintenance activities
Create and maintain technical documentation and support procedures
Act with Integrity, Caring, and Excellence to achieve positive outcomes
Benefits
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including Employee Assistance Program
Referral bonus program
Full Job Description
Job Description
What you'll do:
Design, write, test, implement, and document solutions for assigned program modules
Collaborate with project teams, vendors, business partners and other Software Engineers to provide technical support
Support assigned IT systems/applications by monitoring, troubleshooting and resolving defects, incidents, and production issues.
Analyze application issues, perform root cause analysis, and implement solutions to improve system stability and reliability.
Participate in application deployments, testing, production patching, DR tests, maintenance activities, and ongoing operational support.
Create and maintain technical documentation, support procedures, and knowledge articles for assigned applications.
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you'll need:
Bachelor's degree in Computer Science, Engineering, in a related field, or equivalent experience
Demonstrated ability to independently identify program issues, troubleshoot root causes, and develop the appropriate solution, typically requiring at least 2 years of experience
Demonstrated experience with Java, Microservices, SQL, Unix Shell Scripting and AI technologies.
Additional Preferred Skills:
Knowledge and domain expertise in Commercial Letters of Credit (LC) systems.
Strong understanding of commonly-used concepts, practices, and procedures associated with programming and application support
Experience supporting enterprise applications and collaborating with third-party vendors to resolve issues.
Working knowledge of Linux environments, application logs, SQL, APIs, file transfers, and batch processing.
Strong verbal and written communication skills with the ability to communicate effectively with both technical and non-technical audiences.
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
About Frost Bank
Frost Bank is a subsidiary of Cullen/Frost Bankers, Inc., a financial holding company, headquartered in San Antonio, Texas. The company provides a wide range of banking, investments, and insurance services to businesses and individuals in Texas. Frost Bank has over 130 branches across Texas and offers online banking services to its customers. The bank was founded in 1868 by Thomas Claiborne Frost and has been serving Texans for over 150 years.
