Cisco

Site Reliability Engineering Technical Leader

Cisco$192K — $275K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree plus 12 years of experience, Master's plus 8 years, or PhD plus 5 years in a related field.
  • 7+ years in Site Reliability Engineering (SRE), cloud operations, and systems engineering focused on Linux.
  • 6+ years hands-on with AWS, GCP, or Azure.
  • 5+ years scripting experience with languages like Python or Go.
  • 5+ years in communication with engineering teams, customers, and senior leaders.
  • 4+ years leading post-mortems and root cause analyses on high-severity incidents.

Responsibilities

  • Set high technical standards and provide architectural guidance for the team.
  • Own the technical strategy for incident response, learning, and prevention.
  • Manage complex customer environments and influence automation and architecture decisions.
  • Shape operational processes for Splunk Cloud and be a key resource for customer support teams.
  • Elevate the technical abilities of team members and establish lasting frameworks.

Benefits

  • Flexible work schedule and remote work opportunities.
  • Comprehensive health coverage and wellness programs.
  • Professional development and training reimbursement.
  • Generous paid time off and holiday leave.
  • Retirement plans with company matching contributions.
Full Job Description
The application window is expected to close on:
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact

  • You will be the most senior technical individual contributor on the team - setting the bar for technical judgment, architectural thinking, and operational excellence across the organization


  • You will own the technical strategy for how the team responds to, learns from, and prevents critical incidents, serving as the designated point of escalation during P1/P2 events and making high-stakes, risk-informed decisions that protect customer uptime and trust


  • You will hold deep ownership of the most complex customer stacks and shape the team's automation direction and infrastructure architecture decisions with regional and business-wide impact


  • Your insights will directly shape how Splunk Cloud's operational processes evolve, and you will be the trusted counterpart that Engineering, Customer Success, and Release Management turn to when navigating the most demanding customer situations


  • You will raise the technical floor of everyone around you - senior engineers will calibrate their judgment against yours, and the frameworks you build will outlast any single incident


Minimum Qualifications:
  • Bachelors + 12 years of related experience, or Masters + 8 years of related experience, or PhD + 5 years of related experience.
  • 7+ years of experience in SRE, cloud operations, and systems engineering with Linux administration
  • 6+ years of hands-on experience across AWS, GCP, or Azure;
  • 5+ years of experience in at least one scripting or automation language such as Python or Go/golang;
  • 5+ years of experience communicating across engineering, customer-facing, and senior leadership audiences
  • 4+ years experience leading post-mortems and root cause analysis for high-severity events driving systemic improvements, closing process gaps


Preferred Qualifications

    • Demonstrated track record of managing high-severity customer escalations and resolving critical production issues across major cloud platforms (AWS, GCP, Azure), with enterprise-scale experience spanning architecture, deployment, infrastructure changes, migrations, and operational management - including the ability to manage multiple concurrent high-priority escalations with composure and sound judgment.


    • Deep technical ownership of premier and strategic enterprise customer environments, with experience providing authoritative guidance on complex configurations, upgrades, and feature rollouts, while partnering with Account Managers and cross-functional stakeholders to translate customer insights into measurable improvements to the cloud service experience.


    • Extensive background in Linux systems administration and advanced expertise in large-scale distributed systems architecture - with Splunk-specific knowledge (SPL, indexer clustering, Search Head Clusters, KVStore, and migration patterns at scale) considered a strong asset.


    • Proven experience operating and improving monitoring, alerting, and observability platforms (such as Splunk Observability or equivalent technologies), with a demonstrated ability to close operational process and runbook gaps - driving recurrence prevention, not just incident resolution.


    • Exceptional communication and technical leadership skills, with the ability to engage credibly across customers, cross-functional partners, and senior leadership, combined with prior experience in customer-facing technical advisory roles (Professional Services, Global Services, or Technical Account Management) and a track record of growing senior technical talent without a formal management mandate

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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