The TJX Companies

Site Reliability Engineer

The TJX Companies$87K — $122K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of experience in SRE, DevOps, Production Support Engineering, or related roles.
  • Hands-on experience with observability/APM tools like Splunk or Datadog.
  • Strong coding/scripting skills in Python, Java, or similar languages.
  • Experience with SLIs, SLOs, and operational KPIs in a cloud environment.
  • Knowledge of AIOps and Gen AI use cases for IT operations.

Responsibilities

  • Implement SRE best practices in incident and change management.
  • Develop automation scripts and tools to reduce manual efforts.
  • Enhance AI-driven operational capabilities and log analysis tools.
  • Configure and improve observability using various monitoring tools.
  • Drive 'shift-left' reliability initiatives in software development lifecycles.

Benefits

  • Opportunity to work with cutting-edge AI technologies.
  • Collaborative team environment focused on innovation.
  • Influence modern engineering practices and operational excellence.
  • Access to continuous improvement initiatives and training programs.
  • Work-life balance with flexible remote working options.
Full Job Description
Job Description:

We're looking for a Site Reliability Engineer to help shape the future of intelligent operations by leveraging AIOps, GenAI, automation, and self-healing technologies across enterprise platforms. In this role, you'll drive initiatives that enhance system reliability, improve observability, and accelerate incident response while reducing manual effort through innovative automation solutions. You'll have the opportunity to influence modern engineering practices, work with cutting-edge AI technologies, and make a measurable impact on the scalability and performance of critical business applications. Join a collaborative team where innovation, continuous improvement, and operational excellence are at the heart of everything we do.

What You'll Do:
  • Implement SRE best practices across production support, incident management, problem management, change management, release, and deployment processes.
  • Build and maintain automation scripts, runbooks, self-healing workflows, and operational tools to reduce manual effort and improve MTTR.
  • Support AI-driven operational capabilities such as incident summarization, alert enrichment, anomaly detection, log analysis, event correlation, and root cause recommendations.
  • Configure and enhance observability across logs, metrics, traces, dashboards, alerts, and synthetic monitoring.
  • Work with monitoring/APM tools such as Splunk, AppDynamics, Dynatrace, Datadog, New Relic, Azure Monitor, or similar tools.
  • Support implementation of SLIs, SLOs, SLAs, service health metrics, reliability KPIs, and operational dashboards.
  • Integrate monitoring, ITSM, CI/CD, cloud, and automation platforms using APIs, scripts, and workflows.
  • Participate in incident response, troubleshooting, RCA, postmortems, and corrective/preventive action planning.
  • Drive shift-left reliability by embedding monitoring, alerting, automation, and operational readiness into SDLC and CI/CD pipelines.
  • Support reliable application and platform operations in Azure Cloud.
  • Create and maintain documentation, runbooks, knowledge articles, and automation playbooks.
  • Ensure AI-enabled operations follow enterprise security, compliance, data privacy, and responsible AI guidelines.


About You:
  • 6+ years of experience in SRE, DevOps, Production Support Engineering, Cloud Operations, Automation Engineering, or related roles.
  • Hands-on experience in application support, incident management, problem management, change/release management, deployment support, monitoring, and documentation.
  • Hands-on experience with observability/APM tools such as Splunk, AppDynamics, Dynatrace, Datadog, New Relic, Azure Monitor, or similar tools.
  • Experience with SLIs, SLOs, SLAs, operational KPIs, service health dashboards, and reliability metrics.
  • Strong coding/scripting experience in one or more languages such as Python, Java, PowerShell, Go, or Shell scripting.
  • Hands-on experience with automation and DevOps tools such as Azure DevOps, GitHub Actions, Jenkins, Ansible, Terraform, Power Automate, Rundeck, or similar tools.
  • Knowledge of AIOps, Gen AI, or AI-enabled operations use cases such as anomaly detection, log analysis, ticket classification, event correlation, and incident summarization.
  • Experience integrating enterprise tools using APIs, webhooks, scripts, and automation workflows.
  • Hands-on experience supporting or implementing solutions in Azure Cloud.
  • Understanding of distributed systems, APIs, microservices, cloud-native applications, and reliability engineering principles.
  • Strong troubleshooting, analytical, communication, and stakeholder management skills.
  • Ability to work across application, infrastructure, cloud, operations, security, and leadership teams.


Preferred Qualifications / Good to Have
  • Experience with Agentic AI, AI agents, or Gen AI-based automation for IT operations.
  • Experience with Azure OpenAI, Microsoft Copilot Studio, LangChain, Semantic Kernel, vector databases, or RAG-based solutions.
  • Experience with ITSM/incident response tools such as ServiceNow, Jira Service Management, PagerDuty, xMatters, Opsgenie, or similar platforms.
  • Experience with Docker, Kubernetes, OpenShift, CI/CD pipelines, Infrastructure as Code, GitOps, or DevSecOps.
  • Knowledge of machine learning concepts such as anomaly detection, classification, clustering, and time-series analysis.
  • Understanding of Responsible AI, prompt engineering, model governance, data privacy, and security controls.
  • Experience in the Retail domain.
  • Relevant certifications in Azure, DevOps, SRE, AI, or ITIL.


Posting Details:
  • Posting End Date: September 15, 2026


Address:
60 Standish Court

Location:
CAN Home Office Mississauga ON

Salary Range: $ 87,780.00-$122,892.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

About The TJX Companies

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 115 in the most recent Fortune 500 listings. With over $27 billion in revenues in 2013, more than 3,200 stores in six countries and over 190,000 Associates, they see themselves as a global, off-price value retailer. TJX operates four major divisions: The Marmaxx Group (T.J.Maxx and Marshalls) and HomeGoods in the U.S.; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (TK Maxx and HomeSense). In December 2012, TJX acquired Sierra Trading Post, an off-price Internet retailer.

The TJX Companies Careers

Join the vibrant team at The TJX Companies, a leader in the retail industry, where your career growth and development are supported by a culture of diversity, innovation, and leadership. As the home of the world's largest off-price apparel and home fashions retailer, we offer unparalleled job opportunities that empower you to leverage your skills and drive forward with confidence in a dynamic employment landscape. Work You’ll Do At The TJX Companies, you’ll engage in work that matters. Join our community of passionate, curious, and creative team players who are dedicated to propelling the company forward through strategic innovation and robust leadership. Our team at TJX is committed to helping you explore vast opportunities, from entry-level positions to executive roles, ensuring that every step you take is geared towards professional growth and excellence. Transform Your Career Step into a role that harnesses your potential and pushes you to excel. The TJX Companies is not just about job opportunities; it's about building a meaningful career. Here, you will find a supportive network that values professional development and diversity training, helping you to enhance your skills and advance your career. Internship Programs Kickstart your career with The TJX Companies through our internship programs. These opportunities are designed for ambitious students looking to make a significant impact in the retail sector. Interns at TJX gain hands-on experience, valuable insights, and real-world skills that are crucial for future employment, all while being immersed in a culture that thrives on innovation and teamwork. Benefits and Culture Choose a career with The TJX Companies and enjoy a range of benefits that underscore our commitment to our employees' well-being and professional growth. Our inclusive culture fosters diversity, encouraging you to bring your unique perspectives and ideas to the table. At TJX, you’ll find more than just employment; you’ll discover a place where you can grow personally and professionally, surrounded by leaders and peers who will help you thrive. Leadership and Development Prepare to be a leader at The TJX Companies, where we prioritize your leadership development as a critical part of your career journey. Through targeted training programs and access to mentoring and networking opportunities, we equip you with the tools to succeed. Our leadership framework supports your growth at every level and helps you navigate the complexities of the retail world with confidence. Join Our Team Explore the job opportunities at The TJX Companies today and find the position that matches your skills and passions. We are continuously hiring across various departments, looking for individuals who are driven, solution-oriented, and ready to contribute to our global success. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at The TJX Companies. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and aspirations. Discover the rewarding career opportunities waiting for you at The TJX Companies. Whether you’re refining your resume, preparing for an interview, or seeking to enhance your professional skills, TJX is here to support you every step of the way. Join us and be part of a company that celebrates diversity, encourages innovation, and cultivates leaders.
Learn more about The TJX Companies
Size
340,000 employees
Market Cap
$90 billion
Industry
Net Income
$90.4 million
Founded
1987
5 Year Trend
+7.9%
Revenue
$32.1 billion
NASDAQ

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