Role Profile:We are hiring a Site Reliability Engineer to help us run and improve LSEG's internal observability platform - and we want you to be part of building something that matters!
Our platform brings telemetry, dashboards, alerts, service health, and operational insight into one common experience. We use it to help engineering and service teams detect issues earlier, reduce incident impact, and improve operational reliability.
The focus of this role is the platform itself - its reliability, supportability, and usability - and the standards and self-service patterns that help teams adopt it consistently. This is not a general application monitoring role; ownership of dashboards, alerts, or telemetry for every application team is not what we are looking for here.
What You will be Doing:- Platform operations and reliability:
- Monitor platform health, investigate and diagnose issues, and support service recovery across production and non-production environments.
- Contribute to service readiness through dashboards, SLOs, SLIs, runbooks, resilience checks, and performance validation.
- Use metrics, logs, traces, and service health data to understand issues and guide practical decisions.
- Incident response and continuous improvement:
- Support incident response, triage, problem management, and root cause analysis.
- Drive follow-up actions that reduce repeat issues and improve operational consistency.
- Improve automation and GitOps-based workflows to reduce manual work across the team.
- Enablement and documentation:
- Maintain documentation, onboarding guides, and self-service tooling so teams can operate with less reliance on direct support.
- Provide direct enablement on telemetry standards, alerting guidance, SLO practices, and platform workflows.
What You will Bring:- Experience supporting production platforms or services in an SRE, platform engineering, infrastructure, DevOps, or operations engineering role.
- Experience using observability data such as metrics, logs, traces, alerts, dashboards, or service health views to investigate issues.
- Understanding of incident response, problem management, service readiness, or operational support processes.
- Experience using automation or infrastructure-as-code practices to support repeatable delivery and operations.
- Solid understanding of cloud, container, Linux, networking, or distributed system environments.
- Ability to communicate technical information clearly to engineering, operations, and service stakeholders.
- Experience writing or maintaining operational documentation such as runbooks, support guides, or onboarding material.
- A practical approach to improving reliability, reducing manual work, and helping teams use shared platforms optimally.
Desirable skills and experience:- Experience with observability, monitoring, telemetry, or data pipeline technologies such as OpenTelemetry, Grafana, ClickHouse, Cribl, Datadog, BigPanda, Redis, Flink, or similar tools.
- Experience with GitOps workflows and tools such as Git, CI/CD pipelines, pull requests, environment promotion, or configuration-as-code.
- Experience building or supporting internal platforms used by multiple engineering teams.
- Experience defining or using SLOs, SLIs, error budgets, alert quality measures, or service health models.
- Experience supporting telemetry pipelines, data routing, data filtering, retention, or cost management.
- Experience working in a regulated, financial services, or large enterprise technology environment.
- Experience helping engineering teams adopt shared standards, templates, or self-service platform capabilities.
What You'll Get in return:This is a phenomenal opportunity to work on a platform that directly improves how teams across LSEG understand and operate their systems!
Career Stage:Senior Associate
London Stock Exchange Group (LSEG) Information:Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
